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Waters Service Training Development Specialist in Milford, Massachusetts

We are looking for a Service Training Development Specialist to design, develop and deliver learning paths, where the goal is to provide training content suitable to support the learning journey of Waters Service organisation world-wide for our Compass /Salesforce CRM platform.

Reporting to the Global Service Training Content Manager, the Training Development specialist will be a key member of the Global Service Enablement Team, partnering with our Instructional Designers and other Subject Matter Experts across our Service Organisation to create and update Compass training content.

  • Design and develop learning for Waters internal customers, and ensure associated blended learning activities enable customer success throughout the complete customer experience.

  • Pilot delivery of training content to service personnel, conducting train-the-trainer activities to enable field-based delivery.

  • Assess training needs in terms of product, learner, and business requirements. Identify intended audiences, perform task analyses, and define learning objectives.

  • Continually monitor training effectiveness, and make improvements to prior work.

  • Maintain project and course documentation to required standards.

  • Foster constructive and cooperative working relationships with internal stakeholders and Global service teams.


  • BS/BSc or higher in analytical chemistry, biology, or related science.


  • 2 + years experience specializing in field activities or supporting the field using Compass in a service role is required.

  • Experience developing and/or delivering technical training courses is desirable.

  • Project management experience is desirable.


  • High level of Compass/Salesforce product knowledge.

  • Partner with functional teams and Subject Matter Experts across the business to develop, pilot, deliver and maintain training content.

  • Excellent collaboration, communication, and presentation skills.

Travel (If Applicable):

  • Some international travel may be required.

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

Service Training, Training Development, Training delivery, Blended learning, Compass, Salesforce

Company Name: Waters Division

External Company URL: www.waters.com

Telecommute: Yes