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The Public Records Unit (PRU) Research Analyst I coordinates and tracks timely and appropriate responses to public records requests, court requests, subpoenas, agency requests, and Freedom of Information Act (FOIA) requests received by the Massachusetts State Police (MSP) that are related to the BWC Program. Duties: * Processing and preparing responses to outside requests for information related to the MSP BWC Program, which includes court requests, subpoenas, agency requests, and FOIA and Massachusetts Public Record requests. Ensuring responses are provided in a timely fashion, adhere to state and federal statutes, and are recorded according to departmental protocol. * Communicating with and providing good "customer service" to public or other records/video requestors. * Collaborating with the MSP divisions to identify, review, and assemble responsive records/video. * Identifying and redactingconfidential, privileged, private, or exempt documents/video or parts thereof. * Preparing draft response letters to requestors. * Maintaining information in a systematic way and performing measures to substantiate compliance with the Public Records Law, MSP standards, and records retention requirements. * Monitoring status of outstanding public or other records requests. * Performs related duties as required. Preferred Qualifications: * Knowledge of how to conduct research by retrieving information from electronic and hard files. * Knowledge of basic administrative processes, practices, and procedures. * Knowledge of laws, rules and regulations pertaining to records retention and the release of information. * Ability to use information technology resources, formulas, and analytical tools to generate reports, letters, memoranda and related business documents. * Ability to communicate effectively with colleagues, superiors and the public via oral and written means. * Ability to show discretion and maintain the confidentiality of sensitive information. * Ability to summarize how research and analytical information was obtained through summary statistics or visuals. Qualifications Acquired on the Job: * Generate and remit form or standard letters, memoranda, reports, and related correspondence to appropriate parties. * Report research findings to requestors when information is unrestricted in nature. * Question callers and screen inquiries to determine the unit’s ability to respond and to redirect inquiries to an appropriate source if information cannot be provided by the unit or within the agency. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have (A) at least two (2) years of full-time, or equivalent part-time, administrative, professional or technical experience in work involving research, data analysis, compliance, records management or program administration, or (B) any equivalent combination of the required experience and the substitutions below. Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment. Substitutions: I. A Bachelor's degree or higher in a related field may be substituted for the required experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Legal Services* *Organization: Department of State Police *Title: *Research Analyst I - Public Records Unit Location: Massachusetts-Milford-50 Maple Street Requisition ID: 240008SP