Job Information
AniCura Regional Medical Partner - Center Italy in Milano, Italy
R-186682 Regional Medical Partner - Center Italy
Line manager : Head of Medical
Job purpose: To support clinics on medical related projects
Develop Medical efficiency in Operations: Operational/medical excellence project lead (often in collaboration with regional operations partner)
o Support AniCura WoW
o Medical excellence projects
o Revenue erosion lead for the region
o Medical Standards of current treatment, best practice sharing
• Implement Medical initiatives in the region
o Support introduction and maintenance of QualiCura in clinics
o APSIS: introduction & follow-up
o Quality initiatives (e.g., quality improvement in strategic areas like lab, nutrition)
o Master data management for the region
o Provide Advisory to clinics around quality and medical excellence
• Customer interaction best practices
o NPS review and follow-up
o Support young vets, training medical basics, intervention, coaching with complaints
o Support difficult customer interactions; Escalated complaints mgmt. support, in collaboration with practice managers, regional manager, admin partner
o Support clinics in various client matters; patient safety, processes etc.
• Follow-up clinic development (quality/medical practices/patient safety)
o Do quality review of clinics when needed
o Set clinic plan to improve quality and patient safety
• Partner with P&O for veterinary contribution to strategic people initiatives
o Contribute to associate introduction & onboarding (medical/quality content)
o Linking associates to the right learning opportunities
o Attend Local Congresses when needed
o Support Talent acquisition
Context and Scope :
Works in a clinic and travel to other clinics (4 days / week).
Education & Professional Qualification :
Veterinarian
Knowledge/Skills/Experience :
Project management, Results oriented, Capacity to embark teams, clinical experience, strong communication skills, knowledge of Italian language is mandatory, good knowledge of English language required
Key Supporting Job Related Competencies :
Project management, Relation building with clinical teams
Key Business Partners : Practice managers, Vets and Nurses in clinics, Regional Leadership teams; regional operations partner, regional admin partner, regional P&O partner, regional business controller. Country medical manager, cluster quality manager. Head of Operations. Regional medical partners in other regions in the cluster.