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Oracle Datacenter Technician in MILANO, Italy

Job Description

An Oracle Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You can troubleshoot and solve all but the most complex infrastructure issues, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. You can execute small projects on your own and work with your manager in planning and executing larger local projects.

This position involves on-shift rotation including standby, we need a person with a valid driving license, and the ability to transport by own car.

Requirements:

  • Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience

  • Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students are also considered.

  • Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).

  • Experience in data center M&E equipment.

  • Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.

  • Experience working in a mission-critical operations environment.

  • The position has a physical component requiring the ability to lift to 25 kg and may require working in cramped spaces or elevated locations.

  • Ability to speak confidently & and communicate clearly in a virtual environment.

  • Strong Adherence to process and being a process champion.

  • Excellent communication skills (oral & and written), and ability to interact professionally with a diverse group of customers and staff.

  • Experience providing client-facing, direct customer support and service.

  • Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.

  • Good English.

Required Data Centre experience:

  • Knowledge of data center design, including electrical and cooling plant & and operation thereof.

  • Airflow management (hot aisle, cold aisle, containment, etc.).

  • Rack, and stack equipment including commissioning of new racks.

  • Strong structured cabling skills on fiber & and copper (e.g. looming, term & test).

Required systems & and hardware expertise:

  • Systems administration (Linux and/or Windows Servers)

  • Hardware repair, diagnosis & break/fix

  • Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

  • IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

  • Base Operating System Installs and Configuration

  • Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Role Responsibilities:

  • Act as data center SME liaison to other technical teams & and non-technical teams (e.g. networking, computing, compliance, business operations).

  • Understand internal customer problems and provide technical solutions in a timely manner.

  • Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software.

  • System board level repair and fault diagnosis to SLAs.

  • Planning & and commissioning new rack positions.

  • Involvement with the design & and commissioning of new whitespaces.

  • Structured cabling installation is a significant part of this position.

  • Training and adherence to governmental and company-set health and safety processes.

  • Additional on-premise work at customer locations maybe required.

  • Available to travel in EMEA.

Career Level - IC2

Responsibilities

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. https://www.oracle.com/corporate/careers/diversity-inclusion/

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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