Experience Inc. Jobs

Job Title: Administrator

for immediate consideration, please email your resume to sanmalik@actalentservices.com

Job Description

This role will be split 50/50 between Supply Chain/Operations Administration and Customer Service/Inside Sales. The position requires a versatile individual with strong experience n supply chain, sales, and operations.

Responsibilities

• Review previous days' completed orders/job routing and identify/remove exceptions.

• Close jobs, issue corrections, provide feedback for the production team, and issue documentation for corrective actions.

• Participate in daily 11am production meetings.

• Quote, check lead times, answer inquiries, expedite orders, and provide status updates.

• Respond to customer inquiries or complaints regarding products or services.

• Determine the best method to resolve complex customer service problems to ensure customer satisfaction.

• Coordinate information to resolve problems and inform customers of procedures or resolution of problems.

• Follow up to ensure customer satisfaction.

• Make periodic calls to existing customers to determine satisfaction with products or services.

• Provide daily direction and communication to employees to ensure customer service calls are answered in a timely, efficient, and knowledgeable manner.

• Evaluate processes and procedures continually and suggest and implement methods to improve operations, efficiency, and service.

• Provide statistical and performance feedback and coaching to each team member regularly.

• Write and administer performance reviews for skill improvement.

• Be available for employees experiencing work problems, providing appropriate coaching, counseling, direction, and resolution.

• Talk with customers by phone concerning orders, returns, shipments, and products.

• Develop and maintain relationships with assigned customer accounts.

• Work with assigned district managers in all aspects of customer service.

• Collaborate with marketing support staff to resolve customer application inquiries and special quotations.

• Receive and enter phone and fax orders.

• Call customers when necessary to advise shipment delays or gather information necessary to process orders.

• Initiate tracers with carriers.

• Make changes to or cancel orders/backorders.

• Initiate orders for replacement parts or to correct errors.

• Initiate credit requests and return goods requests from customers.

• Obtain customer feedback information.

Essential Skills

• 3+ years of relevant work experience in supply chain, administrative support, and quoting.

• Experience with ERP systems.

• Knowledge of AS/400.

• Strong communication skills.

• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

• Experience in purchasing, procurement, and logistics.

Additional Skills & Qualifications

• Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field.

• Preferred - 5 years of experience in customer service, sales, and/or marketing.

• Preferred - 3 years of experience within an AS/400 environment.

• Preferred - 2 years of experience with ERP software.

• Required - Ability to read, write, speak, and comprehend English.

• Preferred - High competency with customer service issues.

• Preferred - High competency with CRM applications.

Work Environment

Office manufacturing environment. The role offers an opportunity to go permanent with a solid organization that is hopeful the individual will want to grow with the company in a supply chain capacity.

Pay and Benefits

The pay range for this position is $24.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Middletown,CT.

Application Deadline

This position is anticipated to close on Mar 24, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.