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JOB REQUIREMENTS: Support Services Quality Specialist - 36364 DESCRIPTION/RESPONSIBILITIES: Work Schedule : This is a full time, 1.0 FTE position. Shifts will be scheduled 8 hour days, Monday through Friday between the hours of 6:00 AM - 6:00 PM. Applicants hired into this position can work remotely from most states. This will be discussed during the interview process. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We\'ve included a link below to view the full list of approved remote work states. Approved Remote Work States Listing We are seeking a Support Services Quality Specialist: to: * Review and monitor patient calls to ensure quality interaction and compliance requirements are consistently met across the department. * Assist with implementing and identifying new processes, procedures, and workflows to help further improve efficiency and quality. * Provide coaching and training support in relation to patient interactions and experiences. At UW Health, you will have : * An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. * Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. * Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. * Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Our Commitment to Diversity, Equity and Inclusion UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: Education * High School Diploma or equivalent Required * Bachelor\'s Degree in healthcare, education, or business administration Preferred Work Experience * 2 years of progressive billing, registration, scheduling, telephone, or contact center service experience Required * 2 years of experience in a healthcare setting Preferred * Experience with quality improvement projects Preferred ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=d53049f215919bd83c9092d7da9fff8e Other: Applicants ONLY to apply via URL link provided!