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JOB REQUIREMENTS: We are looking for a Senior Compliance Services Specialist! The Senior Compliance Services Specialist position requires high attention to detail, professional communication skills, and computer proficiency. If you are interested in joining a friendly, collaborative team and looking for a role with opportunities for professional growth, please keep reading for more information! Highlights: - Direct hire - Competitive compensation and benefits package that includes employee ownership - Pay Rate: \$26-28/hr - Schedule: Full-time, Monday-Friday 8:00 am to 5:00 pm - Must be able to travel to the Middleton, WI office Responsibilities: - Maintain current/working knowledge of the client\'s Compliance Services products procedures - Understand concepts of ERISA and cafeteria nondiscrimination testing - Enter accurate client and plan data into approved software programs to enable the provision of Compliance Services products to clients and brokers - Generate accurate and complete Forms 5500 and wrap plan documents within departmental and company turnaround times - Interpret and apply product and regulatory knowledge to determine appropriate actions, communications, and follow-ups with clients, brokers, and internal colleagues - Coordinate workload distribution of CRM tasks and Help Desk emails with other team members to ensure accurate responses within departmental turnaround times - Maintain, update, and proactively manage the customer relations database, documenting each client interaction and action item in adherence to department standards ***** OTHER EXPERIENCE AND QUALIFICATIONS: - Bachelor\'s Degree in Business or a related field (may be substituted for 4 years of relevant work experience) - 2 years of experience in a similar role serving internal and external customers in a regulatory-driven industry - Experience de-escalating client issues and troubleshooting issues - Computer proficiency in Windows-based applications along with a demonstrated ability to learn new software programs, CRM experience is a plus - Demonstrated ability to achieve and maintain a high level of accuracy and attention to detail when working with multiple data points and information - Effective listening, verbal, and written communication skills - Demonstrated subject matter expert in ERISA requirements for Forms 5500 and wrap plans preferred - Prior experience with compliance or employee benefits administration and customer relationship management systems desired ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.spherion.com/jobs/senior-compliance-services-specialistmiddleton43528318/ This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.