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Robert Half Desktop Support Analyst in Middleton, Wisconsin

Description

Our client, a well-established organization located in Madison, WI, is seeking an enthusiastic Desktop Support Analyst to join their team. This is a fantastic opportunity for someone with at least 2 years of IT support experience who is eager to grow their career in a fast-paced environment. In this contract-to-hire, onsite role, you’ll provide essential technical support while gaining valuable hands-on experience with a talented IT team.

If you're a motivated professional with a passion for troubleshooting and a customer-service mindset, we encourage you to apply!

Key Responsibilities

  • Provide Tier 1 and Tier 2 technical support to end users for hardware, software, and network-related concerns.

  • Diagnose, troubleshoot, and resolve desktop, laptop, printer, and peripheral issues efficiently.

  • Assist with installation, configuration, and upgrades of operating systems, applications, and hardware.

  • Monitor, log, and follow through on technical incidents and requests using the company’s ticketing system.

  • Support new hire onboarding by setting up workstations and configuring accounts and devices.

  • Collaborate with internal IT teams to escalate and resolve complex technical issues.

  • Document troubleshooting steps, resolutions, and best practices in the company’s knowledge base.

  • Maintain an organized inventory of IT equipment and assist with tracking and deployment.

    Requirements

Required Qualifications

  • 2+ years of experience in desktop support or a related IT support role.

  • Hands-on experience with Windows OS, MS Office Suite, and common desktop hardware and software.

  • Understanding of basic networking concepts, such as TCP/IP, DNS, and DHCP.

  • Customer-first attitude with excellent communication and interpersonal skills.

  • Strong problem-solving ability, attention to detail, and willingness to learn new technologies.

  • Experience using and maintaining a ticketing system (e.g., ServiceNow, Zendesk, etc.).

  • Ability to lift and carry IT equipment as needed (monitors, laptops, etc.).

Preferred Qualifications (Nice to Have)

  • Familiarity with Active Directory user account management.

  • Exposure to ticket prioritization and escalation processes.

  • IT certifications, such as CompTIA A+, Network+, or similar credentials.

Why This Opportunity?

  • Career Growth: Opportunity to transition into a full-time role with the client and expand your technical expertise.

  • Hands-On Experience: Gain exposure to a variety of IT challenges in a collaborative environment.

  • Make an Impact: Play a key role in ensuring employees can stay connected and productive.

Additional Details

  • Location: This position requires full-time onsite work in Madison, WI.

  • Contract Type: Contract-to-hire with strong potential for permanent employment based on performance and client needs.

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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