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JOB REQUIREMENTS: Division Information Spectrum Brands\' Home & Personal Care (HPC) Appliances business participates on a global basis in small electric appliances, shave/groom appliances and beauty appliances. Our well- known brands include George Foreman, Black+Decker, Farberware, Breadman, Juiceman, Russell Hobbs and Remington. Our products appeal to consumer trends for healthy eating, stay-at-home cooking, creating today\'s new hair style and much more. We distinguish our product offerings from the competition by employing forward thinking, innovative technologies matched with a strong understanding of consumer needs to bring to market high quality, superior products that delight the end user.Job Summary This position is expected to play a pivotal role in safeguarding the company\'s operational integrity and enhancing customer satisfaction through strategic management and oversight of key functions. This position is responsible for leading fraud prevention initiatives, conducting comprehensive CRM and order audits, and ensuring quality across vendor interactions. Additionally, the role oversees critical software updates and manages sensitive recall and refund operations. The lead will also handle high-stakes customer escalations, maintaining and enhancing consumer trust and compliance. This role requires a proactive approach in collaborating with various internal teams such as Legal, Quality, Marketing and Supply Chain, to uphold and advance our service excellence.Primary Duties & Responsibilities Fraud Prevention (30%): Execute the strategic oversight of fraud prevention initiatives, analyzing complex data sets to identify risks and implement effective solutions that protect company and consumer interests. CRM and Order Auditing (20%): Perform audits of external vendor transactions within our CRM systems to ensure operational excellence, compliance, and data integrity, significantly impacting our bottom line and customer satisfaction. Quality Assurance Coaching (15%): Follow developed quality standards across external vendor call centers, driving the customer experience strategy that includes upselling and cross-selling, directly correlating to increased revenue and customer... For full info follow application link. Spectrum Brands is an Equal Opportunity Employer that is committed to Inclusion and Diversity. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Spectrum Brands complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Spectrum welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. Priority may be given to current employees or local candidates. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5CDC45665C104EA4 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.