Experience Inc. Jobs

Job Description: Data Programmer and Data Processor - Onsite in Middleboro, MA Reports to: Director, IT Description: This person works in a fast-paced environment that requires flexibility and efficiency while maintaining accuracy. Employee areas of strength that are essential for success in this position include SQL programming, Microsoft Access, ability to perform root-cause analysis, process improvement, attention to detail, quality assurance, business/client/industry knowledge, and being a good communicator. This position supports the day-to-day operations of the office infrastructure, is responsible for data management, and assist users with their technical issues. In addition, you will provide onsite and remote support for employees and management. You are responsible for troubleshooting, identifying the root cause of data issues, and using best practices to ensure the highest level of security exists. Essential Functions: Operating in a SQL environment that also uses Microsoft Access to manage data. Manage the receipt and processing of data files received from clients and assigned vendors, including, but not limited to, new business, transaction, recall, and reconciliation. Ensure assigned client files are received, logged, and processed accurately. Analyze data file logs/tracking sheet to determine if files are missing or duplicated through trend analysis. Quality check data within the files to ensure data integrity and accuracy of placement into correct data fields within Debtmaster. Quality check total # of records in each file against the total # of records loaded into Debtmaster to ensure all data is loaded. Manage the day-to-day letter requests. QC and adjust data as needed, working directly with the letter vendor (RevSpring) to ensure timeliness and accuracy of letters. Create and send ERA files, miscellaneous reports, and other documents as assigned or requested by management personnel. Create new import models as needed. Assist in supporting the infrastructure at the direction of the Director of IT. Provide support to Clients including setting up new client SFTPs, credentials, training, etc. Provide support to onsite and remote staff including new employee setups, terminations, password resets, hardware and software issues, and muti-factor authentication resets. Provides guidance to end-users to ensure they conform to company IT security and other policies. Ensure compliance with security requirements. Continue education in IT and Data Security to keep abreast of the latest technologies and security threats. Document deliverables, work processes and assigned tasks. Other general duties as assigned. Qualifications: SQL programming Critical thinker with an analytical mindset and problem-solving aptitude. Able to identify areas of deficiency, perform root-cause analysis, and make process improvements. Capable of multi-tasking and working in a deadline driven environment. Excellent organizational skills and the ability to prioritize. Ability to implement high-level quality controls to ensure accuracy. Computer literate and capable of working on multiple computer systems including Debtmaster and other client systems that may include Epic, Athena, NextGen, Brightree, etc. Proficient in Microsoft Office Access, Word, Excel, Visio. Effective communication skills, keeping management up to date on delays, missed files, errors, abnormalities, workload issues, etc. A minimum of 3 years\' experience in IT and/or an associate or bachelor\'s degree in information technology or related certifications.