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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Please note this person will need to work in the Miami, FL Datacenter 5 days a week.

As a Sr. Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, and architecture.

What you get to do in this role:

• You will use your expertise in data center operations to engineer, implement, communicate, execute, and streamline processes including but not limited to security, asset management, deployments, infrastructure design, circuit management, capacity management and hardware break- fix.

• Help develop, document, and evangelize a catalogue of standards and best practices for data center operations.

• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

To be successful in this role you have:

• 6+ years of experience in data centers operations and or facility operations with a record of increasing role responsibility.

• Experience in installing and troubleshooting telco circuits a must.

• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable management, asset documentation and carrier engagement.

• Perform basic hands-on hardware break-fix with servers and network appliances.

• Deep technical understanding of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security/compliance.

• Working knowledge of networking/server architecture and hardware.

• Experience managing vendors in a data center environment.

• Process oriented and experienced in process development.

• Strong analytical skills with the ability to multi-task several unrelated issues.

• Must be able to travel domestically and internationally.

• Excellent general documentation skills with emphasis on technical processes and standards.

• Knowledge and experience in ITIL process methodologies is a plus.

• Proven ability to function independently in ambiguous situations with a record of success.

• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.Proven ability to lead cross-functional teams in highly technical, multi- disciplined projects.

• CompTIA A+, Server+ or Network+ certification is a plus.

GCS-23

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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