Experience Inc. Jobs

QUALITY ASSURANCE ANALYST

Job Summary:

The Quality Assurance Analyst supports in the design of the quality control framework to conduct quality reviews related to lending and deposit products. The analyst is primarily in charge of completing comprehensive examinations of specific lending and deposit products after closing. This resource will identify gaps and/or confirm specific compliance with corresponding considerations included herein:

• Corporate and regional credit, deposits, ACH, electronic services, compliance and operational policies and procedures

• Collateral Sufficiency, Integrity and Lien Perfection

• Adherence to Loan Covenants

• Documentation accuracy and completeness

• Credit Quality

• Regulatory consumer compliance

• Servicing requirements

• Investors Requirements

• Regional Laws

  Based on results gaps identified will be summarized and communicated for origination, processing scorecards.

  This analyst will also be in charge of communicating gaps noted to corresponding business unit to mitigate the recurrence of issues in the future.

  Essential Responsibilities:

• Support in the design of quality control checklists to be used in the monitoring of product origination and processes, as to compliance with:

• Corporate and regional credit, deposits, ACH and electronic services compliance and operational policies and procedures

• Collateral Sufficiency, Integrity and Lien Perfection

• Adherence to Loan Covenants

• Documentation accuracy and completeness

• Credit Quality

• Regulatory consumer compliance

• Servicing requirements

• Investors Requirements

• Regional Laws

• Completes accurate, timely and in-depth reviews of the lending and deposits origination and processing to ensure compliance with the above detailed requirements.

• Documents and evaluates procedural or policy weaknesses and/or inconsistencies to avoid noncompliance risk.

• Provides training and guidance to other areas, particularly in handling difficult, sensitive, and disputed loan situations.

• Provides input and reports to other areas to guarantee their awareness of situations under their control encountered during the review process.

• Maintains awareness of changes in Company, regulatory and credit policy guidelines that impact the business activities.

• Adheres strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; reports control weaknesses, compliance breaches and operational loss events.

• Reviews findings with appropriate loan officers, branch personnel, department managers, and members of senior management; elicits any corrective actions, including the timeframe, and identified deficiencies and weaknesses.

• Follows-up on the resolution of matters noted in reviews performed.

• Monitors and ensures the completion of action plans for reviews performed.

• Supports in the ongoing quality review of specific regulatory compliance requirements such as HMDA and others.

• Supports in regional compliance spot checks to ensure resolution of deficiencies noted by Corporate Compliance reviews and/or audits.

• Others

• Assists in the quality reviews led by head office, follows-up on exceptions found and ascertains that responses to reports are provided by respective areas, as necessary.

• Supports the Quality and Operations Improvement Officer in:

• Ensure quality and operational improvement tools and checklists used within the Region to ensure compliance with:

• Corporate and regional credit, deposits, ACH and electronic services, compliance and operational policies and procedures

• Collateral Sufficiency, Integrity and Lien Perfection

• Adherence to Loan Covenants

• Documentation accuracy and completeness

• Credit Quality

• Regulatory consumer compliance

• Servicing requirements

• Investors Requirements

• Regional Laws are maintained up to date.

• Ensures policies and procedures within the Region are maintained up to date.

• Prepares deliverables and requirements for regulatory, internal and external auditors.

• Monthly/Quarterly

• Ensures that monthly, quarterly and annual reporting processes within the units are performed accurately, timely and are properly distributed to the corresponding stakeholders.

• Maintains quality metrics and statistics properly updated in a consolidated basis for the Region.

• Coordinates deliverables within the department tied to the monthly/quarterly/annual reporting packages to be presented to Corporate, risk management, internal or external auditors.

• Maintains data repository of critical documents for the unit.

  Other Responsibilities:

  Assists management in special projects and special requests, as required.

  Independence of Judgment:

  The degree of judgment is related to the continuous the creation, development and implementation of policies, strategies and work methods of general application as well as to the recommendation of action or decision about the essential functions of the Bank. Is also related to the compilation and/or presentation of information; data processing and/or presentation of possible recommendations; integration and coordination of varied elements and its application to specific subjects; identification and definition of new problems of moderate complexity; and continuous analysis of specialized and complex subjects.

  Supervisory Responsibilities:

  This position has no direct supervisory responsibilities.

  Impact of Errors:

  The impact of errors of this position could affect job and department activities; other department activities or external service; and essential activities of administrative, operational or business nature that have a considerable economic impact as well as the stability and continuity of the vital Bank operations.

  Competencies:

  The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy.

• Business Accumen: Understands how the organization Works, including current and future policies, practices and trends.

• Initiative and Business Perspective: Strives to know the business and promotes new initiatives to improve daily operations.

• Communication Skills: Excellent verbal and written communication in both English and Spanish. Ability to adapt to different types of persons, convey an effective message and listen properly to align needs and ensure a proper outcome for all parties involved.

• Customer Service: Seeks to satisfy and exceed the interests, expectations and needs of the customer (internal and external) within the highest standards established within the Corporation

• Innovation: Integrates the creation, enhancement and the changes in the compliance with his/her functions to maximize the effectiveness of the job and originate benefits to the Corporation.

• Vision and Values: Understands organization’s vision and upholds values in every day words and actions. Demonstrate the values of the Corporation: Integrity, Respect, Responsibility, Support, Innovator, Agile, Compromised with Quality, Customer Focus.

• Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality. Strives for the best quality in offers for properties assigned.

• Collaboration and Creating and Maintaining Team Work: Contributes to building a positive team spirit. Operates cooperatively and cohesively.

• Ethics: Treats people with respect and upholds organizational values maintaining composure, tact, and courtesy that could be routinely high volume and demanding.

• Multi Task: Is able to manage various requirements at the same time and able to plan ahead to ensure these are met effectively and efficiently.

• Organizational Support: Follows policies and procedures and completes administrative tasks correctly and on time.

• Responsive: Seeks to address inquiries and requests on an expedited manner.

• Building strong relationships: Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank Services.

• Ownership: Takes initiative and assumes personal accountability for goals and outcomes/deadlines.

• Problem analysis and solution: Identifies problems, conducts analysis, and searches for best Solutions.

• Computer literate (Outlook, Word, Excel, and Power Point)

• Detail oriented

• Knowledge of:

• Financial institution products and services

• Government regulations, investor requirements, Home Mortgage Disclosure Act and consumer Protection Laws and regulations acquaintance

• Strong analytic thinking capacity

  Physical Demands:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee is occasionally required to stand for prolonged period of time, and walk. Able to bend and lift heavy files and/or deal with heavy cabinet drawers. Arms could be exposed to repetitive movements. Stress varies with peak and slow periods.

  Work Environment:

  Employees in this job work in an office environment with a comfortable room temperature, good lightning, and quiet condition. These employees are exposed to external elements when representing the corporation at external events and may be required to work extended hours, including holidays, should these coincide with company events.

  Minimum Requirements:

  Bachelor’s Degree in Business, Accounting or related field and at least two years of audit or quality assurance experience, and three years of progressive banking operational experience or equivalent.

  Disclaimer:

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

First Bank Florida is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.