Experience Inc. Jobs

Description

We are seeking a Bilingual Spanish Member Services Representative for a contract-to-hire position in Miami, Florida. This role offers the opportunity to provide key support across multiple departments in a dynamic banking environment, where adaptability and initiative are essential.

Key Responsibilities:

• Provide bilingual support in Spanish to effectively serve a wide range of clients.

• Handle inbound customer inquiries, resolving issues and answering questions in a timely manner.

• Utilize banking software to process transactions, update records, and maintain accurate client information.

• Assist the loan department by processing applications and maintaining proper documentation.

• Deliver exceptional customer service in the client services department, ensuring customer satisfaction.

• Manage reception duties, including handling incoming calls, emails, and other communications.

• Use CRM and Epic software to manage customer relationships and optimize workflows.

• Process cash transactions and checks, adhering to compliance and accuracy standards.

• Support the lending team with loan processing and responding to customer inquiries.

• Perform billing and benefit-related tasks with attention to detail and timeliness.

This position is ideal for someone with strong communication skills, a willingness to learn, and a commitment to providing excellent service in a banking environment.

Requirements

• Proficient in Avaya CMS and various banking software systems

• Skilled in efficiently navigating multiple computer programs

• Experience with Customer Relationship Management (CRM) tools

• Familiarity with Epic software for workflow management

• Proven ability to professionally handle inbound calls promptly and courteously

• Knowledge of billing processes and benefits administration

• Expertise in managing cash transactions with accuracy and responsibility

• Experience in check processing and adherence to financial protocols

• Excellent communication and interpersonal abilities

• Strong customer service orientation, delivering outstanding support

• Effective problem-solving skills with the ability to make decisions under pressure

• Capable of multitasking, prioritizing tasks, and managing time efficiently

• Highly professional with a strong work ethic and attention to detail

• Able to thrive in a collaborative team environment

• Exceptional organizational skills and focus on precision

If you are interested in this opportunity, please apply and contact Mayla at (305) 509-6726.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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