Experience Inc. Jobs

Description We are on the lookout for an IT Manager to join our team in Miami, Florida. As an IT Manager, you will be crucial in the creation, configuration, and management of our organization's network and communication systems. You will oversee the implementation and maintenance of network services, devices, and communication infrastructure, ensuring optimal performance and reliability. Your role will also involve collaborating with IT support teams to resolve network issues, maintain documentation, and adhere to compliance requirements, while also proposing strategic improvements to enhance network efficiency.

Responsibilities:

• Analyze business requirements to develop efficient network solutions and propose alternative solutions to meet business needs effectively.

• Plan, design, configure, and implement network solutions, ensuring redundancy and resilience to meet service level requirements.

• Establish and oversee monitoring tools, alerts, and intervention procedures to maintain high service levels.

• Respond to network service outages and incidents with swift resolution strategies.

• Ensure network services adhere to compliance requirements.

• Maintain up-to-date network documentation, including diagrams, architecture, and IP assignments.

• Train IT support staff on network monitoring and issue resolution.

• Review and evaluate hardware, software, and service vendors.

• Assist in supporting network servers and internal corporate servers.

• Directly supervise the System Administrator, providing guidance, support, and performance management.

• Stay informed about industry trends and technological advancements and apply new skills to enhance network infrastructure. Requirements

• Must hold a degree in Computer Science, Information Technology, or related field.

• Proven experience as an IT Manager or similar managerial role.

• Knowledge of Cisco Technologies and Dell Technologies is essential.

• Expertise in Cloud Technologies and Enterprise Resource Planning (ERP).

• Familiarity with Microsoft Office 365 and Microsoft Windows Server 2012.

• Experience with Amazon Web Services (AWS) and VMware.

• Proficiency in Active Directory and Configuration Management.

• Comprehensive understanding of CRM systems.

• Experience with Meraki and Kaseya is a plus.

• Background in auditing procedures and practices.

• Familiarity with Backup Technologies and Computer Hardware.

• Must be able to demonstrate excellent communication and leadership skills.

• Problem-solving aptitude with the ability to make sound decisions.

• Ability to manage and lead IT projects to meet key business objectives.

• Should be able to manage IT staff by recruiting and training employees, communicating job expectations, and monitoring performance.

• Must be able to design, develop and implement IT policies and procedures.

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