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IHG Housekeeping Room Attendant (Full-Time) l InterContinental Miami Downtown in Miami, Florida

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.

  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, sixth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day:

  1. As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

  2. You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests

  3. Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example

  4. Keep your supervisor updated on room service progress and alert them to any repairs needed

  5. Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed

  6. Be organised - keep on top of supplies and amenities and always try to minimise waste

  7. Reunite items with owners – and log any lost and found property

  8. Look smart – wear your uniform with pride

  9. Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

  10. Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping

  11. Report, turn in, and/or log all lost and found items according to established procedures

  12. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

  13. May regularly assist with deep cleaning projects

  14. May have turndown duties

  15. May assist with other duties as assigned

What we need from you:

  1. It’s a physical role and you’ll be on your feet most of the day, so fitness is important

  2. Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects

  3. You’ll might need to bend and kneel to complete some activities

  4. Literacy skills - reading, writing and basic maths skills

  5. Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

What we offer:

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.