Experience Inc. Jobs

Description

The Head of Asset Protection is a strategic leader responsible for developing and implementing comprehensive asset protection strategies that safeguard company assets while minimizing operational shortage, theft, and fraud. This role requires a balance between strategic oversight and hands-on involvement in investigations, safety protocols, and security measures.

This is an in-office role, Monday - Friday, based in Miami, FL.

Key Responsibilities:

• Strategic Leadership: Develop and execute a robust asset protection strategy aligned with company goals. Analyze trends and data to identify risks and opportunities for improvement.

• Operational Oversight: Monitor and manage operational shortages, ensuring compliance with policies and procedures. Collaborate with store and facility management to implement best practices.

• Theft and Fraud Prevention: Design and implement initiatives to reduce theft and fraud, including training programs for staff and audits of existing security measures.

• Investigations: Lead and conduct thorough investigations into theft, fraud, and safety incidents. Collaborate with law enforcement and legal teams as necessary.

• Safety and Security: Oversee the development and implementation of safety and security protocols to protect employees, customers, and assets. Conduct regular assessments and training to maintain high safety standards.

• Cross-Functional Collaboration: Work closely with various departments, including operations, human resources, and legal, to ensure a unified approach to asset protection.

• Reporting and Analysis: Prepare and present reports to senior management on asset protection metrics, trends, and initiatives.

• Team Management: Recruit, train, and develop a high-performing asset protection team, fostering a culture of accountability and continuous improvement.

Minimizing Operational Shortage

• Achieve shortage reduction goals for all stores

• Understand and respond to shortage processes and analytics.

• Identify shortage risks through regular review of indicator reports; partner with stores to develop action plans to address/minimize operational shortage.

• Ensure all Asset Protection shortage audits are conducted consistently and objectively, with a focus on continuous improvement through partnership and training.

• Strictly adhere to all budget guidelines established in stores

• Cash Handling Management Process: Perform cash audits and deposit investigations to fully account for store cash.

• Conduct store audits to identify problem areas or procedural deficiencies

• Detect and identify potential shrink opportunities within our operational core compliance

• Build and maintain store partnership through management meetings & huddles; coach and mentor colleagues regarding asset protection policies and procedures

• Participate in conducting store level audits

• Communicate with supply chain about current stock and potential issues with orders

Mitigating Theft & Fraud

• Aggressively identify, investigate, and resolve all internal and external theft and fraud, striving to minimize the impact of loss to the company and address new types of theft and fraud.

• Maximize utilization of all available merchandise protection tools and resources (alarm equipment, Cameras) to address loss in stores.

• Ensure consistent execution of all prevention resources/tools to proactively combat external loss.

• Leverage exception and store reporting systems to identify theft activity (including cash shortage) in assigned stores.

• Maintain appropriate confidentiality thorough internal investigations; partner with store leadership and Human Resources to address associate behavior and take corrective actions.

• Maintain accurate records and reports of all identified theft activity and related follow up; communicate reporting as necessary.

• Drive store-level awareness of theft and fraud techniques as well as prevention tools/resources to mitigate future impact and loss.

Maintaining a Safe & Secure Environment

• Drive achievement of accident reduction goals for General Liability and Workers Compensation for stores.

• Conduct regular Asset Protection safety audits for compliance of all accident and critical incident preventative standards and programs.

• Promote a safety-first culture by conducting regular store audits, supporting the proper utilization of safety incentive awards, and joining in safety celebrations for accident-free months.

• Participate regularly in store conference calls to bring greater awareness to safety initiatives and emergency/crisis response procedures.

• Execute effective crisis management and incident response; coach and train store leadership and associates on accident investigation findings, areas of opportunity, and future prevention techniques.

• Provide physical security expertise and ensure proper functionality of store-based security technologies including alarms and cameras.

• Regularly evaluate building integrity and partner with store management to follow up on any equipment failure.

• Train store leadership and associates, as well as Operations and Human Resources, on current Asset Protection initiatives and programs.

• Assist store leadership in promoting awareness campaigns on shortage and safety control measures; regularly participate in key store meetings and recognition program activities.

Qualifications:

• Bachelor’s degree in criminal justice, business administration, or a related field.

• 10+ years of experience in asset protection, loss prevention, or related fields, with at least 5 years in a leadership role.

• Strong analytical skills and the ability to interpret data to drive decisions.

• Excellent communication and interpersonal skills.

• Proven experience in conducting investigations and managing security operations.

• Knowledge of relevant laws and regulations related to theft, fraud, and workplace safety.

Key Competencies:

• Strategic thinking and problem-solving abilities.

• Strong leadership and team-building skills.

• Ability to work in a fast-paced, dynamic environment.

• Attention to detail and a commitment to maintaining high standards.

EOE/including disability/vets.