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Mercury Z Customer Service Representative(Bilingual) in Miami, Florida

Mercury Z is a leading solutions company in the telecommunications industry. We are always on the look-out for talented individuals to join our team. In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.

We are looking for Customer Service Representatives to manage inbound/outbound calls and assist customers.

This is a remote, work from home position.

Candidates must have their own computer and internet connection.

Candidates must be able to speak English and Spanish fluently.

Pay rate $13/hr

25-30 hrs/week

Multiple shifts available between 8am EST and 11pm EST Monday through Saturday

Duties may include, but are not limited to, the following:

  • Manage inbound and outbound calls in a timely manner

  • Follow communication ?scripts? when handling different topics

  • Identify customers? needs, clarify information, research issues and provide solutions

  • Schedule appointments if necessary

  • Navigate computer programs and/or databases

  • Data entry

  • Maintain electronic files

  • May be required to perform additional duties and tasks as required by the Company

Basic Qualifications

  • Excellent English skills, both written and verbal

  • Spanish speaking skills, both written and verbal

  • Excellent customer service skills

  • Good PC skills

  • Strong multitasking and time management skills

  • Great attention to detail

Requirements:

  • Computer

  • Internet connection

  • Ability to work from home

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