Job Information
University of Miami Clinical Business Operations Representative in Miami, Florida
Current Employees:
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The Department of Dermatology has an exciting opportunity for a full-time to work in Miami, Fl. The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, necessary for the complete and efficient management of patients, including the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.
Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, messages and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS
High school diploma or equivalent
Minimum 5 years of relevant experience
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values
DEPARTMENT SPECIFIC FUNCTIONS
DEMOGRAPHIC and CLINICAL INFORMATION
Obtain request forms from Lab, assure that biopsy numbers are in consecutive order and are accounted for.
Enter patient demographic information in Power Path computer system.
Enter clinical description and grossing measurements for each specimen in Power Path.
Contact referring physician’s office if missing information.
Review daily work queues and resolve pending information in order for claims to be released to billing division.
TRANSCRIPTION
Obtain biopsy request forms and tapes from Dermatopathologist.
Enter biopsy number in system and pull up demographic topography information.
Enter any “canned” macro codes in system. Edit macro text if necessary.
Transcribe dictation for each biopsy. This will include, but not limited to, the diagnosis, microscopic findings dermatopathologist interpretation and notes to referring physician regarding the specimen.
Send all the transcribed path reports through spell check function. Add any new terminology to the dictionary after the spelling as been verified in the Medical and Dermatology Dictionary or other source.
After entire day’s transcription has been completed, place biopsy reports in numeric order and place on Dermatopathologist’s desk for sign out.
All tapes are to be dated and held for two working days, after which time they can be erased and re-used.
After Dermatopathologist has signed out all reports, put request forms
Any appropriate combination of relevant education, experience and/or certifications may be considered.
#LI-NN1
Department Specific Functions 40%
- DEMOGRAPHIC and CLINICAL INFORMATION
Obtain request forms from Lab, assure that biopsy numbers are in consecutive order and are accounted for.
Enter patient demographic information in Power Path computer system.
Enter clinical description and grossing measurements for each specimen in Power Path.
Contact referring physician’s office if missing information.
Review daily work queues and resolve pending information in order for claims to be released to billing division.
- TRANSCRIPTION
Obtain biopsy request forms and tapes from Dermatopathologist.
Enter biopsy number in system and pull up demographic topography information.
Enter any “canned” macro codes in system. Edit macro text if necessary.
Transcribe dictation for each biopsy. This will include, but not limited to, the diagnosis, microscopic findings dermatopathologist interpretation and notes to referring physician regarding the specimen.
Send all the transcribed path reports through spell check function. Add any new terminology to the dictionary after the spelling as been verified in the Medical and Dermatology Dictionary or other source.
After entire day’s transcription has been completed, place biopsy reports in numeric order and place on Dermatopathologist’s desk for sign out.
All tapes are to be dated and held for two working days, after which time they can be erased and re-used.
After Dermatopathologist has signed out all reports, put request forms and reports in numerical order, attach a copy of the biopsy count list and forward to Billing Registration office.
- GENERAL OFFICE and CLERICAL
Answer telephones, assist caller or re-direct call.
Record request for courier services in Log.
Coordinate with Manager of Lab for ‘off-hour’ courier pick-ups.
Prior to clock out ensure printer is loaded with letterhead paper.
- REQUEST FOR SLIDES & REPORTS
Prepare all paper work and select slides for consults that are sent out and record in lab log and file copies in consult binder.
Review consult binder every Friday to determine if slides are outstanding.
Contact lab where consult was sent to request that slides/blocks be returned.
Record return slides in lab log and in consult binder and re-file slides.
- DAILY LOGS AND REPORTS
Print daily specimen log.
Print case back log report for doctors and check cases that are pending for deepers.
Print the diagnosis analysis report on UMHC/MOHS, fax to medical record with the reports.
Maintain Quality Assurance logs
- FILING & MISCELLANEOUS DUTIES
Schedule non-patient related appointments and meetings for dermatopathologists.
Make travel and registration arrangements for conferences
File all correspondence for dermatopathologists.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H3
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.