Job Information
University of Miami Clinical Business Operations Representative HYBRID in Miami, Florida
Current Employees:
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The department of Neurology has an exciting opportunity for a Full Time Clinical Business Operations Representative to work at UHealth. The Clinical Business Operations Representative works in conjunction with the Clinical Business Operations Coordinator to facilitate the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, necessary for the complete and efficient management of patients, including the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards. Using the standard greeting and appropriate telephone etiquette, they will answer all incoming telephone lines in a timely fashion adhering to divisional and departmental service standards related to telephone access to ensure that patients, referring physicians, and other customers can easily access the department by telephone. They will also assist patients in manner that promotes the perception that the staff is courteous, efficient and interested in their healthcare and will treat all patients with dignity and professionalism.
Answers telephone calls correctly processing all patient information for messages and patient requests. Enters
and routes request to appropriate division in-basket or person within UChart
Answers telephone calls professionally and courteously within five rings introducing the practice as established protocol using AIDET etiquette.
Answers patient’s telephone calls, correctly processing information on ambulatory appointment scheduling or
answering questions or solving problems. If necessary, transfers call to an appropriate person or department to
assist the patient further
Reviews patient demographic information, insurance information and referral numbers for accuracy while having patient on the phone
Accurately records all data and maintains necessary records or files for future new patient appointment in BOX, relating to clinical care received via main fax machine, distribution of incoming faxes and mail.
Scan outside medical records/documents into UChart to have them ready for patients next follow up appointments.
Communicates with patients regarding delays in schedule
Respond to medical records inquiries on the in person, via fax, telephone and general medical records e-mail.
Proactively works physicians clinical scheduled to maximize time and manage capacity
Is responsible for monitoring access to new appointments and management of any waiting lists for appointments.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.
Whether on the phone or in person, treats all patients, co-workers internal customers with dignity and p rofessionalism.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Minimum Qualifications
High school diploma or equivalent required
Minimum 3 years of relevant experience
Knowledge, Skills and Attitudes:
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H3
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.