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Technical Support Engineer (Offshore Structural)

Location: Remote in Mexico or Brazil

Job Description

Technical Support Engineer whose primary responsibility would be to provide technical support on Bentley’s Offshore Structural Engineering software SACS

Responsibilities

Provide technical support to users through Web, Phone & Email on SACS

Troubleshoot and resolve user’s issues quickly and accurately thereby driving user satisfaction and usage

Help in developing the product by conveying user feedback to product team through logging of bugs/enhancement requests

Coordinate with Development, QA & Product Management team to prioritize bug fixes

Create knowledge articles, edit existing articles to keep them current and use those to support users

Test a product or a feature before a release

Qualifications

Bachelor’s Degree in Civil, Structural, Mechanical or Ocean Engineering

1-5 years of prior offshore structural engineering related experience

Knowledge of finite element modeling, analysis & design

Knowledge of offshore design codes API RP 2A and ISO 19902

Experience using SACS. Experience using MOSES, ADINA, Staad, PLAXIS or AutoPIPE would be an advantage

Excellent communication skills in English (verbal & writing)

Self-motivated, proactive individual with strong desire to learn

Knowledge of Python or other scripting languages would be an advantage

What We Offer:

• A great Team and culture – please see our Recruitment Video. (https://www.youtube.com/watch?v=epJImnDsbYE&feature=youtu.be)

• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.

• Competitive Salary and benefits.

• The opportunity to work within a global and diversely international team.

• A supportive and collaborative environment.

• Colleague Recognition Awards.

#LI-Remote #LI-RV

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled