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Autodesk Territory Adoption Specialist in Mexico City, Mexico

Job Requisition ID #

24WD79064

Position Overview

Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. As a Territory Adoption Specialist within the Autodesk Emerging Business organization, retaining and expanding our construction customers is one of our most important tasks. Within Emerging Business Customer Success, we understand that enabling adoption of our cloud solutions and fulfilling our customers' results is critical to building lasting relationships with our customers and driving revenue for Emerging Business.

You will report to the Territory Adoption Manager. This is an important role to driving retention of our most at-risk accounts by providing guidance and resources directly to customers or by supporting our partners. You will be the main driver for product adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers. Managing a portfolio of a few hundred customers and working directly with customers by phone and email, you will drive the success of your customers by aligning their goals. This is a hybrid position, and you will have a combination of remote work and onsite work.

Responsibilities

  • Assess a customer's level of risk for retention and renewal using multiple digital assessment tools and reports

  • Organize target accounts according to pre-defined priority criteria

  • Proactively call customers that are at risk

  • Ensure that customers drive maximum value from their investment in Autodesk Solutions, use all their licenses, identify new opportunities, ensure renewal and collaborate with other teams to ensure growth attainment

  • Conduct outbound customer calls with a required minimum number of calls daily

  • Use Salesforce to document all customer opportunities and customer activity

  • Help customers had adopt a new features or changes in the product

  • Guide a customer through a significant change in their use of your product

  • You will have a combination of remote work and onsite work

Minimum Qualifications

  • You will need to speak fluent English

  • Relevant Bachelor's degree or equivalent work experience

  • 2+ years of experience (individual contributor role)

  • Understanding of customer success principles, approaches and considerations

  • Experience with complex customer situations, ability to navigate large organizations and gain executive level agreement

  • Experience managing time on customer calls, troubleshooting follow ups, customer relationship management and new customer outreach

  • Construction software knowledge

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.

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