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Description

Do you want to be part of one of the fastest growing and fastest moving organizations inside the world’s most customer centric company? Do you enjoy breaking down and solving complex problems focusing first on our customer and working backwards? If so, Amazon Transportation Services is looking for an Operations Manager responsible for the strategic streamlining of border crossing operations to enable the access of products from US Fulfillment to our customers in Mexico.

The ideal candidate is able to drive 3P performance for warehouse, sorting, imports, and transportation processes. The role is expected to drive continuous improvement and design operations that guarantee speed and cost to serve for our customers.

Candidates for this role must be able to influence without authority while also driving 3P alignment to Amazon performance standards. This role is accountable for weekly and monthly business reviews for carrier performance. Candidate must also be able to manage internal stakeholders to drive end to end supply chain alignment considering complexities in border crossing operation.

The ideal candidate is decisive and able to make decisions at critical times and whilst under pressure. You must be able to lead a team and be sensitive to the needs of others, demonstrated ability to work in a fast-paced, deadline-oriented work environment.

Role is located in Amazon MEX16 in Mexico City with flexibility to travel to any US/MX border city such as Nuevo Laredo-Laredo, Tijuana-San Diego, Ciudad Juarez-El Paso.

Key job responsibilities

• Weekly and Monthly Business Reviews with couriers to ensure data-driven improvements

• Drive continuous improvement projects in 3P managed operation

• Execute tactical decisions for the benefit of customers

• Understand customs and border crossing complexities to make short term decisions, while designing long term solutions

• Define mechanisms to audit and improve 3P performance

• Document standard work and conduct training

A day in the life

Candidates should exhibit the following trait:

• Demonstrated strong negotiation skills through document writing and verbal communication

• Strong knowledge of customs compliance and trade regulations, understanding the nuances and risks

• Sound understanding of business financials, and ability to use data to drive cost improvements through efficiencies proposals or negotiations

• Proven analytical and data driven skills, able to both drill down big data and complement with market inputs/nuances to drive conclusions and actions

Basic Qualifications

• 3+ years of employee and performance management experience

• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience