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Description

As an Operations Engineer I (OEI) of the AMS team; you will be part of the technical support line. You will receive contacts from corporate clients via email, chats and calls regarding infrastructure related requests such as change requests, monitoring, patch management and security and backup services as well as provide full-lifecycle services to provision, run, and support infrastructure. These requests will be minor-intermediate impact, additional requests of higher level/severity will be elevated to the next level of support. This role also takes part in process improvement projects/initiatives for the business.

Key job responsibilities

• Influence team learning and development by participating in trainings, creating tutorials, how-to videos, and other technical articles for the AWS customer community.

• Work directly with technical teams from AWS enterprise, customers and partners to provide unique solutions to our customers' individual needs for their application deployment.

• Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.

• Maintain and drive continuous communication with our customers during critical events.

• Work on critical, highly complex customer requirements that span multiple AWS services, such as troubleshooting, supporting fleets of server instances interacting with multiple services across several AWS regions, build and maintain CloudFormation templates and scripts and solving challenging operational issues in a complex enterprise environment.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 2+ years' work experience in a Technical Support or Technical Customer Service role.

• 2+ Experience with Installation and Troubleshooting Operating System knowledge (Operating System Administration- Windows or Linux).

• 2+ Experience in Network fundamentals- Topology, protocols (TCP/IP), and physical networking.

• Able to communicate effectively in English, within technical and business settings

Preferred Qualifications

• Bachelor's Degree in an engineering or IT related discipline.

• Experience with AWS or other Cloud technology

• Other programming languages (Python, Java, C++, C#, Ruby, Bash and PowerShell)

• Experience with virtualization technologies (Hypervisors, VMware, Xen).

• Experience managing full 3-tier architecture (Presentation, Application, and Data tier).