Job Information
WTW Human Resources Absence Management Analyst in Mexico City, Mexico
This position has responsibility for managing the various absence programs at WTW which includes short term disability, long term disability, the Family Medical Leave Act, Paid Family Leave, Mandated Paid Leave, Paid Time Off (PTO) and state/local leave plans.
Responsibilities include but are not limited to:
Coordinate numerous components of the various absence programs and serve as the contact for the impacted colleague, the disability vendor, and other stakeholder groups
Communicate complex details in an understandable manner to colleagues
Ensure absence programs are administered consistently
Manage the ongoing administration of the PTO program including responding to colleague inquiries providing a high level of customer service orientation
Work on special projects as required
Respond to any errors in payroll by reviewing past records and making any wage corrections or adjustments when necessary
Track employee absences for leaves of absence
Answer employee questions about payroll and leave entitlements and/or balances
Evaluate the accuracy of timesheets submitted for leaves of absence/verify timesheet records and consult colleagues about any discrepancies
Perform data audits, report results, and follow up actions such as corrective and preventative actions
Associate degree, or BS/BA in Business Administration, Human Resources, or a related field
1-3 years of related employee benefits administration experience, familiarity with regulations such as FMLA and state disability plans preferred
Advanced computer skills, including, but not limited to, Microsoft Office and Oracle Cloud (the HR system is a plus but not required)
Payroll experience a plus
Willingness and ability to work independently and on a team
Must be accustomed to a fast paced, high-volume environment with deadlines and last-minute requests
Project management skills
Self-starter and quick learner
Ability to prioritize requests and duties
Excellent communication skills, both verbal and written - English language required
Must be detail-oriented
Strong skills in mathematics
United States leave plans experience is preferred
Equal Opportunity Employer
WTW
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