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Contracts Analyst (EMEALA) Clinical Solutions & Global Medical Education

Can you ensure the end-to-end processes are executed on in an efficient and effective way?

Do you have excellent organizational, analytical and contract drafting abilities?

Are you fluent in Portuguese?

About our Team

Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and supports a more personalized and localized healthcare experience. All for the benefit of every patient. This is an exciting opportunity to join the EMEALA arm of a newly established global team, reporting directly to the EMEALA Regional Manager of Contracting for Clinical Solutions and Medical Education.

About the Role

An integral member of the Clinical Solutions and Global Medical Education Contracts (Account Support) Team. Working in partnership with your regional manager and EMEALA Clinical Solutions and Global Medical Education Sales teams. Responsible for executing on contracting and sales support processes for both new, transactional and renewal sales. In addition to responding to customer queries regarding all processes.

Responsibilities

• Working collaboratively across a global team. With cross-functional stakeholders, such as Contracts Managers, Legal Counsels, Business Controllers and Collections, Product Development and other stakeholders. Ensuring the end-to-end processes are executed on the most efficient and effective way for both Elsevier and the customer;

• Participating in the development and fulfilment of contract requirements in the purchase or sale/delivery of Elsevier products;

• Evaluating contract compliance and advising others on contractual rights and obligations. Including facilitating amendments to contract terms or contract extensions;

• Assisting in preparation of bids or requests for proposals (RFPs). Including specifications and requirements Negotiates contract terms and participates in the determination of acceptable bids;

• Serving as the main contact for the customer. This includes queries related to agreement status, invoicing, title reconciliation, and clarification of subscription terms. Providing information to customers regarding validation of purchase history, solution access de-activation, usage statistics, and Elsevier pricing models, etc.;

• Coordinating large complex deal alignment and efforts to facilitate discussions across various internal stakeholders. Delivering proposals and agreements that both are compliant with our policies and capture the customers’ requirements;

• Processing and invoicing on time according to the defined targets of your team’s assigned territories;

• Engaging stakeholders, leadership, and cross-functional support in order to progress business in as meaningful and efficient manner as possible. This includes participating in Projects and Continuous Improvement efforts.

Requirements

• Have a secondary education from an accredited college or equivalent. Coupled with a depth of experience in Contract Administration, Sales Operations, Renewals Sales or Order Management;

• Be fluent in English and Portuguese. We're looking for candidates based in the Netherlands or Mexico;

• Have exceptional communication and collaboration skills;

• Be a self-starter who can anticipate business needs and fulfill on them in a proactive manner;

• Display excellent organizational, analytical and contract drafting abilities. This includes understanding their structures and negotiation tactics;

• Have prior experience with Microsoft Office products. Including Excel and related reporting functionalities;

• Have prior experience in the use of ERP tools like Oracle, SAP, Salesforce.com or Siebel CRM. Including CPQ and CLM components of Salesforce;

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer if you are based in the Netherlands:

• Dutch Share Purchase Plan

• Annual Profit Share Bonus

• Comprehensive Pension Plan

• Home, office or commuting allowance

• Generous vacation entitlement and option for sabbatical leave

• Maternity, Paternity, Adoption and Family Care leave

• Flexible working hours

• Personal Choice budget

• Variety of online training courses and career roadshows

• Wellbeing programs and gym facility in the office

• Internal communities and networks

• Various employee discounts

• Recruitment introduction reward

• Work from anywhere

• Employee Assistance Program (global)

• Annual Event

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.