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Aspen Technology, Inc. Associate Technical Support Consultant in Mexico City, Mexico

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Aspen Technology is seeking a Technical Support Consultant to join our industry leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS. This position requires customer interaction primarily through telephone, E-mails and remote desktop sharing.

This is a long-term career with opportunity for growth and development in an industry-leading technology company.

Your Impact

  • Assignments will be varied. Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales consulting and other department projects as needed.

  • Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.

  • Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team after attaining sufficient experience.

  • Develop and maintain Engineering training course materials and curriculum to include newly released functionality.

  • Author white paper solution articles for publication to the user community through our support web knowledge base.

  • Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international.

What You'll Need

  • Bachelor’s, Master’s or Ph.D. in Chemical Engineering.

  • 3-5 years of technical related experience required.

  • Excellent verbal and written English/Spanish communication skills. Portuguese a plus.

  • Previous experience in the industry preferred.

  • University level projects may count towards experience requirement.

  • Demonstrated ability to convey complex information in a clear and concise manner.

While our impact on the world is big, we offer many of the advantages of a smaller organization. Every employee has a real opportunity to make important contributions that directly benefit our customers and drive our success.

AspenTech is thriving, thanks to our relentless focus on innovation and the dedication of our team of world-class experts who speak more than 10 languages and work in 30 different offices worldwide.

AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran Status or any other basis protected by federal, state, or local law.

GDPR Privacy Notice:

AspenTech collects a range of personal information during the recruitment process.

This may include the following personal or special categories of personal data:

  • recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments;

  • your contact details and date of birth;

  • your gender;

  • your marital status and family details;

  • your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us;

  • information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement;

  • your racial or ethnic origin;

  • any criminal convictions and offences.

Click here: https://www.aspentech.com/en/privacy-and-security to view the recently updated Security and Privacy Policy.