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Program Support Specialist, Mako Europe

Why join Stryker?

We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location-specific.

Who we want:

* Hard-working winners . Confident, competitive and results-oriented professionals who create a track record of success.

* Dedicated achievers . People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

* Effective communicators . People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.

* Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

If you are passionate about healthcare products and the opportunity to create a name for yourself in the Sports Medicine product marketspace - this is your chance!

The Job's mission:

For our innovative Mako robotics system, we are looking for a Clinical Mako Support Specialist to cover the clinical field service in the Luxembourg area . While the geographic area of the job is Luxembourg, we are open to candidates who can commute daily from anywhere nearby.

The Mako enables surgeons to have a more predictable surgical experience when performing joint replacement surgery (hip, knee). With your strong communication skills, you will brief the assigned customers and provide them with intensive on-site guidance before and during surgical procedures in all areas of application of the Mako Robotics System. After an intensive training and onboarding phase of 6 months including certification, you will work within a highly engaged team that truly cares about making healthcare better by providing best customer product support with a high level of personal responsibility.

Learn more about what a Mako Product Specialist does at Stryker and get to know Avnish: https://www.youtube.com/watch?v=UbSzewU_YdY

Learn more about the Mako robot: https://www.youtube.com/watch?v=s-hSfOKrAZI

Your key responsibilities:

• You will provide clinical product support to all end users (surgeons, healthcare professionals, nurses) and on-site guidance and assistance during surgical procedures with the Mako robotics system. Therefore, you will mainly work with assigned accounts within your defined territory.

• You will prepare pre-operative CT scans for use in conjunction with the Robotic Arm Interactive Orthopedic Mako system to assist surgeons in preoperative implant planning, implant sizing and positioning.

• You will provide surgeons and OR staff with training and clinical/technical support during the surgery of the robotic arm applications, associated equipment and instruments to insure ideal placement and precision of the hip or knee implant.

• During the surgery, you know the procedure inside out so you can be one step of the scrub/scout nurse as you will need to tell then (at times) what implements to pass the surgeon, in what order and at what time. Additionally, you will solve potential product problems for customers in a highly satisfactory manner.

• You will collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products and build strong relationships with key surgeons and OR staff at targeted accounts.

• In addition to providing ongoing education, you will be a crucial conduit to our Stryker engineers for feedback on product design.

• Additional tasks will include creating case reports, resolving product problems, obtaining purchase orders, monitoring inventory and assisting sales and marketing teams in an effort to increase account growth of the Mako robot.

What are we looking for?

• You have gained clinical support experience, for example as a medical field technician, nurse, physiotherapist, application specialist or similar.

• Or: You hold a university degree within the field of biomechanical or biomedical engineering, medical technology, health sciences or similar.

• You have already gained orthopaedic surgery experience which is a plus - not a must.

• A strong customer interaction experience is important for you as you place the customer at the heart of everything you do!

• You hold strong communication and interpersonal skills to collaborate with all levels of a medical department.

• You hold a high level of stress resistance and demonstrated problem solving skills to troubleshoot potential problems.

• You are highly flexible to travel within the territory (90% travel) or also cover for your colleagues in other regions of France if needed. This can include overnight stays occasionally - all expenses are reimbursed.

• You would describe yourself as very detail orientation, curious and a fast-learner.

• You hold demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)

• Fluency in English is required. We kindly ask you to apply with an English CV.

• You hold a valid driver's license.

What We Offer

• Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.

• MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery's observation in the operating room and a final exam.

• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.

• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.

• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.

• Competitive salary. With us, you will receive a competitive salary commensurate with your job.

• Pension plan. We offer our employees an attractive Stryker internal pension plan.

• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.