Job Information
Dubai Holding Guest Services Assistant - Sports and Leisure - Jumeirah Messilah Beach - Kuwait in Messilah, Kuwait
About Jumeirah and The Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the job:
An exciting opportunity has arisen for a Guest Service Assistant role to join the Sports and Leisure team at Jumeirah Messilah Beach Hotel & Spa, Kuwait.
Your main duties will include:
To provide courteous and professional service at all times.
Welcome guests, greet guests and members, explain and up sell the facilities and services available.
Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
Ensure guests are directed to desired locations and connected with the appropriate service.
Schedule reservations of Personal Trainers for guests and coordinate staff schedule to ensure prompt service.
Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
To report all problems and or complaints related to the S&L. Communicate via logbook & staff meetings, depending upon urgency.
To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.
To understand all current activities & promotions within S&L & Hotel.
Maintain daily operations, including opening, operating and closing procedures.
Participate in any scheduled training programs and attend the internal S&L meetings.
Record in appropriate logbook any guest requests, complaints or engineering requests.
To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all times.
Qualifications:
About you:
Should have 1-year minimum experience in same role in a five-star hotel.
Able to handle multiple tasks.
Work in a multicultural environment.
Knowledge of S&L facilities.
Ability to manage various tasks/projects.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.