Job Information
Dubai Holding Guest Relations Executive - Front Office - Jumeirah Messilah Beach in Messilah, Kuwait
About Jumeirah and The Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the job:
An exciting opportunity has arisen for a Guest Relation Executive role to join the Front Office team at Jumeirah Messilah Beach, Kuwait.
Your main duties will include:
To ensure a smooth and efficient running of the hotel operation with particular focus on the front office department.
To handle and resolve guest complaints.
To assist in maintaining and / or develop agreed standards consistently within the Front Office department.
To set a high example in regard to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules and interdepartmental co-operation.
Ensures that all activities adhere to and support the Hotel Quality System.
Conduct colleagues' appraisals annually and quarterly.
To be constantly proactive in anticipating guest needs & requirements and to demonstrate a high & consistent level of service at all times.
To carry out duties of Guest Service Executives, as required.
To motivate, lead and ensure the continuous improvement of the team to achieve the company’s vision and goals.
To carry out and supervise regular departmental training and cross training of team members from other hotel departments.
Respond to guest letters, queries, complaints in a professional manner.
To ensure that all guests are being assisted.
To check arrivals lists for the following day and ensure that all departments are informed via daily ‘VIP’ lists.
Qualifications:
About you:
Should have 2-year minimum experience specifically Guest Relations in a five-star hotel.
Able to handle multiple tasks.
Work in a multicultural environment.
Proficiency in spoken and written business English.
Able to effectively Communicate with all levels of colleagues and Management.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.