Job Information
Service Experts Service Technician (Res/Light Comm) - 2192-6131 in Mesa, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6444434 Arizona\'s Dukes of Air
6938 E Parkway Norte, Mesa, AZ 85212
Overview
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Service Experts Company Perks and Benefits for YOU
- Our Top Maintenance Technicians earn over \$130,000 annually. Total Compensation is Hourly plus Spiffs/Commissions ***Depending on Center this could be more
Generous PTO provided
20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
25 paid days off after your 2nd year of employment
No layoffs during \"Slow Season\" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
We provided wellness program options for free employee medical
Company-provided smart phone, tablet, uniform plan, and tool replacement program
We\'ll make you better at what you do with our internal Training Academy
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
Company-paid employee Life Insurance with options for YOU and your Family!
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!
Responsibilities
- Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
- Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
- Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
- Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
- Completes routine maintenance and equipment cleaning as needed or required
- Responsible for delivery and removal of parts and equipment needed to complete service work
- Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
- Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
- Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
- Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
- Represents the company professionally, honestly, and ethically in all business matters and activities
- Follows standard procedures and process, ensures that the company vehicle is pro erly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
- Performs similar/other duties as needed or assigned
- Regular, reliable attendance
Qualifications
High school diploma or GED with additional training and 2 to 5 years\' experience in HVAC with technical training certification required
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
Proficient and able to operate all necessary tools and equipment to perform various service projects
Proficient at reading wiring diagrams and troubleshooting problem