Experience Inc. Jobs

Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

With the support and guidance from the Fulfillment Operations Manager, the Fulfillment Lead is responsible for the daily Fulfillment operations including but not limited to printers, CD burning, packaging, and shipping of medical records or other mail. The Fulfillment Lead, in conjunction with the Fulfillment Operations Manager, will identify areas of growth and development within the Fulfillment Team, including maintaining coaching records and monitoring progress. The Fulfillment Lead will monitor and assign the day-to-day work, as well as work with the Fulfillment Operations Manager when needed to improve processes and procedures.

Essential Job Functions:

• Manage employee work queues and assign work to meet the established KPI’s

• Manage assignment and/or completion of rush/shred requests

• Provide coaching to Fulfillment colleagues on specific key practical behaviors; document each interaction

• Energize and motivate the team by utilizing positive reinforcement and support methodology

• Identify and report employee performance issues to ensure operational efficiency and effectiveness

• Elevate performance and personnel issues to the Manager in a timely manner

• Consistently maintain and approve time card for direct reports

• Assist in the interviewing, selection, and training of new Fulfillment team members

• Contribute to the ongoing enhancement of the internal process improvement initiatives

• Assist with scheduling of staff to optimize performance against the forecasted workload

• Monitor print/mailroom supply inventory to ensure a continuous workflow

• Identify, report and escalate any equipment and server malfunctions

• Other duties assigned by the Manager/Director based on business needs

Qualifications:

• Competent PC skills and proficiency in MS Office

• Excellent verbal and written communication

• Minimum 1year experience in Shipping and Packaging

• Availability to work the evening shift as needed

Physical Requirements:

• Ability to sit or stand for long periods of time

• Physical ability to lift and carry 25 lbs. of materials

• Manual dexterity and strength, enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items

• Eyesight enough to effectively read documents and to accurately view information on a computer monitor

• Speaking and hearing ability enough to effectively communicate

• Eye/hand coordination, hearing and visual acuity necessary for day to day tasks

Information Governance Accountabilities:

• A high-level understanding of the organization's information governance program and role-specific accountabilities

• A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization's data and information

• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided

• Participation in education as required for corporate compliance and role-specific functions and tasks

HIPPA/ Compliance:

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes

• Comply with all regulations regarding corporate integrity and security obligations

• Report unethical, fraudulent or unlawful behavior or activity

• Maintain current and yearly HIPAA certification

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.