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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Fulfillment Operations Managers act as inspirational leaders of our Operations Supervisors within Fulfillment Pharmacies, while acting as subject matter experts and primary resources to the entire team, to ensure our patients receive high-quality outcomes.

Schedule: M-F, 5:30am-2:30pm with lunch break.

Primary Responsibilities:

• Influence, mentor, and train a team of Operations Supervisors (and a staff of 140+) to process prescription orders through high-volume Fulfillment Operations

• This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, and other Fulfillment Center team members

• Manage all operational functions of the fulfillment floor including inventory management, shipping, replenishment, picking, and packing

• Oversee the overall safety, quality, and performance of the shift

• Plan and forecast strategically with the ability to staff each area of workflow appropriately with the appropriate number of employees and roles equipped to do the work

• Develop and share best practices & standard operating procedures across all lines of leadership, ensuring a consistent and effective methodology

• Diagnose process improvement opportunities and partner with Site Director, and Production Control leadership to drive continuous improvement

• Lead efforts in recruiting, selecting, orienting, and training supervisors; expanding the onboarding to each and every team member

• Monitor individual and team performance to ensure team is meeting and exceeding expectations; complete root cause analysis and adjust as needed if goals are not being met

• Provide inspirational leadership and guidance to the team through feedback, performance management and individual development conversations

• Obtain and maintain all licensures and training as required by company, state, and federal guidelines

• Maintain necessary certifications and training to operate fulfillment equipment (forklifts, automation, etc.)

• Own and complete more advanced projects as required or directed by site/ network leadership

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or equivalent

• Desire to pursue a Pharmacy Technician License

• 5+ years of operational experience (fulfillment, pharmacy, inventory control, etc.)

• 3+ years of supervisory experience

• Experience driving continuous improvements and implementing change in an organization

• Experience driving results through effective Performance Management practices and tools

• Experience working in a production environment

• Proven ability to demonstrate creating a culture of collaboration, recognition, inclusiveness and diversity

• Proven ability to lift up to 50 pounds

• Proven ability to stand for up to 8 hours with intermittent breaks

• Proven good verbal and written communication skills

• Proven solid teamwork and cooperation skills

• Proficient computer and organizational skills with the ability to focus on workload and achievement of both production and quality objectives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.