Experience Inc. Jobs

JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 1.000000 Shift: 1st shift Monday to Thursday 9 am to 6pm and Friday 8 am to 5 pm Job Summary: Consistently demonstrates behaviors aligned to the Froedtert & Medical College of Wisconsin Values and customer service standards. Supervises Engagement Center staff within day-to-day operations. Monitors workflows and phone calls, ensures proper staff coverage, delegates work, provides written protocols and expectations for daily tasks. Responsible for completing human resource functions including, but not limited to: interviewing, hiring, onboarding, disciplinary actions, performance evaluations, and staff development. Manages individual and team performance to achieve consistent delivery of exceptional experiences, setting the stage for patient preference and loyalty to Froedtert & The Medical College of Wisconsin. Communicates regularly with clinic leaders of locations served by the call center to ensure excellent service is being provided. Keeps unit manager informed at all times. Helps with special projects and assists the team with call handling and scheduling when needed. Serve as an escalation point for escalated situations. EXPERIENCE DESCRIPTION: Minimum of 2-3 years of previous experience working in a call center, clinic, or other medical office setting required. 1-3 years previous supervisory experience in a call center, clinic, or other setting is preferred.EDUCATION DESCRIPTION: Associate\'s Degree in Business, Healthcare, or related field is required. In lieu of the educational requirement, an additional 2 years of supervisory experience is required. Bachelor\'s Degree preferred. SPECIAL SKILLS DESCRIPTION: Expert communication skills, oral and written required. Proven ability to multi-task. Proven ability to mentor other co-workers on job tasks and workflows. Strong proactive organizational skills. Excellent customer service skills. Ability to remain calm and respectful under pressure. Excellent negotiation and problem-solving skills. Proficient in Microsoft Outlook and Word. Knowledge of medical terminology and Epic. Prior experience utilizing and interpreting data preferred. Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: Paid time... For full info follow application link. We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. As a federal contractor/subcontractor, we take affirmative action in employment based on race, sex, disability and status as a protected veteran. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/CB092AEB3CB34C03