Job Information
Kohl's Credit & Customer Service Representative in Menomonee Falls, Wisconsin
Kohl’s is immediately hiring full-time Customer Service Representatives to join our team! Be part of a team culture that values its associates, diversity and inclusion, works hard to help each other succeed and celebrates each other's wins to deliver a best-in-class experience for our customers. This is a hybrid role that requires the ability to work from home.
Starting Pay $17.00-$20.00 based on experience
Kohl’s associates receive great perks , such as:
Medical, Dental, Vision Insurance (and more!)
401k and Flexible Spending Accounts
Tuition Assistance Program that covers professional continuing education
Onsite wellness clinic and fitness facilities and/or gym memberships
15% associate discount, with pop ups to 35% during associate appreciation sales
Customer Service Representative is a key member of the Kohl’s team , responsible for:
Handling incoming inquiries and providing support to customers in a timely, efficient and professional manner
Identifying the needs of customers, resolving issues and finding best possible solutions including Kohl's Card, Kohls.com and Rewards inquiries
Documenting all call information according to standard operating procedures
Meeting performance metrics for yourself and team, and achieving all objectives for service, productivity and quality
Communicating with customers with the goal of a first contact resolution
QUALIFICATIONS
Required
Effective verbal and written communication skills
Ability to understand and use multiple software applications
Ability to interact well with others in a fast-paced call center environment
Adaptive and flexible to changing technologies, processes and environments
Ability to adhere to a specific call center schedule
Preferred
Previous customer service or call center experience
Minimum Work From Home Requirements:
Must have secure, high-speed internet that meets the following minimum requirements:
● Ping-150 ms or less
● Download-15 Mbps or greater
● Upload-5 Mbps or greater
● Must have a private, secure smartphone
● Must reside within one hour of (Menomonee Falls within State of Wisconsin)
● Must have regular access to a private, secure workspace
● Must be able to report to designated company site within (Menomonee Falls) area as needed for required meetings or training
● Must comply with all company policies, including Remote Work, Technology, and Recording Time Worked policies
● A speed test will be required to ensure internet meets requirements
Start Date (Orientation) : May 13, 2024 - 8:00am - 5:00pm
Orientation will be conducted onsite at our (Corporate Office-MKE)
Corporate address: N56 W17000, Ridgewood Dr, Menomonee Falls, WI 53051)
Training (3 weeks): Monday - Friday 8:00am - 5:00pm (1 hour lunch)
Training will be conducted onsite at our (Corporate Office - MKE).
Corporate address: N56 W17000, Ridgewood Dr, Menomonee Falls, WI 53051
Work Schedule:
Monday-Friday 8:00am - 4:30pm (30 minute lunch)
Apply today!
Kohl’s is an Equal Opportunity Employer