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Facebook Global Channel Program Manager, WhatsApp in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


As the Global Channel Program Manager, you are responsible for helping drive the strategy and roadmap to empower our global team and drive partners and client enthusiasm for WhatsApp business messaging. This role is a key member of the WhatsApp channel partnerships/sales organization and will work closely with PMM, marketing, and cross functional peers.Key responsibilities of the Global Channel Program Manager include the overall development, launch, execution and maintenance of the critical components that make up the WhatsApp Channel Partner Program. You will work cross-functionally with key stakeholders and owners of associated programs and initiatives that make up the Channel Partner Program: Partner Tiering, Commercial Incentives, Deal Desk, our Pitch & Pass Lead Distribution Program and Partner Operations. You will also coordinate with internal business partners to prioritize business initiatives to empower the partner ecosystem along every step of the partnership and customer lifecycle.You will execute the program strategy and vision across all channel partner program platforms as well as ensure all program KPI’s are measured and reported to both internal stakeholders and external partners participating in the program.

Required Skills:

  1. Strategy and execution of programs for the WhatsApp partnerships org to enable regional partnerships teams to accelerate growth

  2. Launch and manage the global channel partner program in coordination with matrixed stakeholders

  3. Develop, execute, and manage program development process designed to scope, prioritize, develop, socialize, refine, launch, and manage new and/or update existing programs in the near future

  4. Collaborate with cross functional resources in developing and updating programs, critical business policies/processes and develop associated documentation for internal selling and external partner use

  5. Conceive new programs ideas or identify program updates utilizing key financial, program and partner metrics and eliciting feedback from internal and partner constituents globally to evolve WhatsApp partner programs

  6. Socialize and execute program updates with appropriate messaging for channel sales and channel marketing to communicate to partners in timely fashion

  7. Conduct ongoing reviews to ensure current & new programs are performing optimally and properly aligned to partner strategy

  8. Track partner progress and results as well as WhatsApp performance against partner expectations across all programs by leveraging multiple platforms (CRM, various internal databases) to create useful reporting and dashboards that quickly analyze and identify partner status, health, and opportunities for growth

  9. Meet with WA Channel Partners for the solicitation of partner feedback and confirmation\validation of proposed program changes

Minimum Qualifications:

  1. 8+ years of proven channel and partner program experience in an B2B enterprise SaaS environment

  2. Proficient in all aspects of managing a global channel partner program including strategy, P&L, partner program automation applications, etc.

  3. Analytical and data-driven, using complex datasets strategically to create improvements, provide practical business insights and persuade others

  4. Experience handling multiple concurrent projects and drive initiatives in a cross-functional environment

Preferred Qualifications:

  1. Experience addressing cultural and geographic differences in global program implementation

  2. Up-to-date on the trends and market leading companies in business messaging

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.