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The Medication Management Assistant Manager leads and coordinates Ellie Mental Health's Medication Management Assistant (MMA) team and MMA Leads while driving operational excellence throughout the medication management program. This role combines clinical nursing expertise with operational management to optimize provider support services and enhance patient care delivery. Through strategic oversight of workflows, processes, and team development, this position ensures the medication management program operates at peak efficiency, maintains high-quality standards, and consistently delivers exceptional service to providers and patients. The role is crucial in developing and implementing best practices, improving operational metrics, and fostering a culture of continuous improvement within the medication management program. Full-time Benefits: Healthcare, Dental, Vision Free access to virtual urgent care and short-term counseling 401k, Long Term Disability, Short Term Disability and Life Insurance Comfortable, furnished offices and clinic environment Primary Responsibilities: MMA Team Leadership Directly manage and supervise Medication Management Assistants and MMA Leads Oversee MMA scheduling and workflow optimization Coordinate team meetings, 1:1s, and performance reviews for MMA staff Provide coaching and development for MMAs and MMA Leads Address performance issues and reinforce best practices Facilitate team training and compliance requirements Provider Support Coordination Ensure efficient MMA support for medication management providers Coordinate PTO coverage for the MMA team to maintain consistent provider support Oversee systems for managing provider questions and requests Support the MMA team in managing provider schedules and patient flow Facilitate communication between MMAs and providers Operational Management Monitor and optimize MMA workflows and processes Oversee intake and follow-up management systems Manage denials and billing concerns escalated by the MMA team Supervise IntakeQ, Concord, and Medication Management Jotform systems Maintain provider support standards and procedures Oversee Kadence scheduling system and required changes Quality and Compliance Review MMA team documentation and processes Coordinate with shared services (Billing, Compliance, CATS, Legal) Ensure compliance with policies and procedures Oversee chart audit processes Manage grievance procedures related to MMA services MMA Recruitment and Development Manage MMA and MMA Lead hiring processes Develop and implement MMA training programs Create and maintain MMA policies and procedures Coordinate onboarding of new MMA team members Competencies (Knowledge, Skills, & Abilities): Strong team leadership and staff development abilities Excellence in workflow management and process optimization Superior organizational and project management skills Exceptional communication and interpersonal skills Proficiency in healthcare technology and software systems Understanding of healthcare regulations and compliance requirements Problem-solving and conflict-resolution expertise Education and Experience: Current Registered Nurse (RN) license Bachelor's degree in Nursing (BSN) Minimum 3 years of clinical experience 1+ years of management experience in a healthcare setting Experience with psychiatric/behavioral health services Physical Requirements and Work Environment: Consistently uses a computer and/or other office equipment. Consistently uses a variety of computer applications, including video chat Simultaneously communicates over the phone while using computer applications Must be able to remain in a stationary position 50% of the time. Occasionally lift up to 10 pounds for office needs. Minimally required to stoop, kneel, crouch, or crawl. Occasionally move or walk within an office environment. May occasionally need to climb stairs within an office environment. May require occasional evening or weekend availability for urgent issues Hybrid work environmen possible Travel Requirements: 0-25% - Travel is expected for occasional in-person meetings and team consultations Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business. Flexible work from home options available. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Ellie Family Services, PLLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran by following applicable federal, state and local laws. Ellie Family Services, PLLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Ellie Family Services, PLLP expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Ellie Family Services, PLLP employees to perform their expected job duties is not tolerated. Violation of this policy may lead to progressive coaching up to and including the possibility of termination.