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JOB REQUIREMENTS: Customer Service RepresentativeCreate value at TC Transcontinental At TC Transcontinental, we\'ve got it made, and that\'s because of the expertise of our team. The Customer Service Representative (CSR) will continuously build customer relations through prompt and efficient service, exercising judgment necessary to maximize customer satisfaction. Additionally, to be a liaison between customers, sales personnel, marketing, pricing and plant personnel regarding processing, follow-up and expediting of all orders from initial placement to actual delivery. We have been driving innovation since 1976.With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all. When benefits really help you live better. Group Insurance (including health, life, disability, dental, and travel insurance) Paid maternity/paternity leave and educational reimbursement Immediately vested 401k with company match Supplier discounts on various products Regular full-time position Participatory management When your actions lead to success. Expedition of orders through the manufacturing process from order entry to shipment of finished goods; includes but is not limited to issuing pull-ups, change orders, deviation requests, inventories, invoices, deductions, and bill-not-shipped authorizations Analyze customer requirements to assist sales and manufacturing in developing and maintaining customer-specific inventory management programs; which may involve developing and maintaining customer-specific reports. Assist sales with customer training and orientation, and as deemed appropriate, join customer visits Performs accurate order/release entry, schedules shipments Initiate and document customer complaints, prepare paperwork for processing returned goods and communicate return procedure to the customer, follow up with plant and customer to ensure material is credited, reworked, and re-shipped. Maintains effective internal and external customer relationships. Support and contribute to a healthy and... For full info follow application link. TC Transcontinental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F4EA9883813F4B65