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Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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IT Systems Billing Analyst Specialist

PRIMARY PURPOSE : The IT billing analyst is responsible for ensuring the accuracy and timeliness of the Global Telecom Mobile billing process, documenting, updating, and complying with AP guidelines. They are also responsible for identifying and resolving billing issues; and responding to information requests from Budget Managers and Accounting team members. Responsible for auditing Telecom bills, identifying errors, filing disputes, and confirming complete bill accuracy.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Leads the requirements management efforts for projects; takes ownership of the business analysis role throughout the project.

• Identifies and understands stakeholders; initiates and facilitates meetings and discussions with stakeholders as appropriate.

• Works with project managers, project requestors, operations, business representatives, IT representatives and clients to ensure complete understanding of software requirements.

• Produces project requirements documentation, including written documents, process diagrams, report mock-ups, wire frames and other documentation as required using standard templates.

• Meets deadlines and manages work to timelines.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

• Supports the organization's quality program(s).

• Travels as required.

Education & Licensing

Bachelor's degree required; major in computer science field preferred.

Experience

Five (5) years of related experience or equivalent combination of education and experience required. Experience in multi-line claims management processes and system requirements preferred.

Skills & Knowledge

• Knowledge of third party administration and claims management business and technology

• Oral and written communication skills

• PC literate, including Microsoft Office products

• Analytical and interpretive skills

• Strong organizational skills

• Excellent interpersonal skills

• Excellent negotiation skills

• Ability to work in a team environment

• Ability and willingness to take initiative

• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)