Experience Inc. Jobs

customer care parts manager.

• memphis , tennessee

• posted 6 days ago

job details

summary

• $24 - $28 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4605605

job details

We are seeking a highly motivated, quick learner to support a client in the construction industry from a customer service and parts management perspective. In this position, experience with a help ticketing software program is essential to enhance communication with the sales team and customers, submit and track the progress of help tickets and be the liaison for customers, sales people and vendors. The ideal candidate will be able to work independently, and support the organization with industry and parts knowledge, communicating and meeting with industry professionals daily.

salary: $24 - $28 per hour

shift: First

work hours: 7 AM - 4 PM

education: High School

Responsibilities

• Develop SOPs to improve communication and interaction between the sales team and customers

• Learn and use help ticket software to log calls, track customer service progress, monitor response times, and enhance customer experience

• Serve as the main point of contact at office location for sales team, customers and vendors by portraying product and industry knowledge

• Evaluate customer data, create reports, and monitor metrics to improve response efficiency and analyze trends

• Handle a multi-line phone system, directing calls and messages professionally

The essential functions of this role include:

• working in a smoke free environment

Skills

• Telephone Etiquette

• Ticketing Software

• Working Independently

• CUSTOMER ORDERS/SALES

• Customer Relationship Management

• Vendor Relations

• Parts Inventory Support

Qualifications

• Years of experience: 4 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

CW

chandler warner

• +1 901 766 9305 (tel:+1 901 766 9305)

• chandler.warner@randstadusa.com