Service King Associate Repair Planner/Autobody Appraiser/Collision Estimator in Memphis, Tennessee
Position Title: Associate Repair Planner
Reports To: General Manager
For over 40 years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.
An Associate Repair Planner is responsible for completing the full estimatics and repair process post- vehicle teardown, and ensuring quality repairs are provided in a timely manner.
The Associate Repair Planner will acquire a proficient understanding of collision repair estimatics. This position requires the ability to learn and communicate detailed repair processes to Body Technicians, and has demonstrated skills and competencies needed to work with major insurance carriers.
Review initial CFM estimates and write/lock final estimates: Review preliminary estimates completed by the Centralized File Management team; write complete estimates after full disassembly and damage evaluation, update CFM's estimates as needed, and lock final estimates
Source, order and track parts: Order required parts from preferred vendors, manage parts gross profit, monitor the delivery status; communicate status to the repair team and General Manager; receive/dispatch parts if shop does not have a Shop Assistant
Conduct quality checks: Manage each repair throughout the process and ensure Service King's quality standards by performing in-process QC. Able to pull and review all data procedures for/with Body Technicians and conduct post scans
Expand professional knowledge and skills: Complete required estimatics training for insurance carriers to learn the necessary skills required to move to the next level of the career ladder
Pre-close the final repair order: Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are completed
Teamwork – Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting
Accountability – Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for
Results Driven – Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted
Sound Judgment – Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely resolution.
Customer Focus – Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and needs.
Attention to Detail – Ability to process detailed information effectively and consistently
Multi-tasking – Ability to work on and successfully complete many different tasks or projects at the same time
Stress Management – Ability to perform under pressure and in adversity
Time Management – Ability to analyze workload, assign priorities and maintain focus on tasks at hand in order to efficiently get work done
Written and Verbal Communication – Ability to provide clear, concise information in writing, via phone or in-person
Working Independently – Ability to perform tasks, take action and complete projects with little assistance or help of others
Experience writing collision estimates in a fast-paced environment
Knowledge of collision repair process including high-level knowledge of insurance procedures and requirements for a variety of carriers
Ability to obtain licensing required by state
2 years or more of prior experience working in the collision repair industry
Proficient with Computers and other technology
Valid driver's license required
Legally authorized to work in the United States
Proficient knowledge and use of estimating software
Previous experience working in CCC ONE Total Repair Platform
Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Requisition ID: 23744
Category: Repair Planner
Job Type: Full-Time
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