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We are looking for an Account Manager to handle nurturing and strengthening the relationship with our valued client, developing and implementing strategic plans to accommodate goals, and ensuring our customer receives accurate and prompt status information or changes. If you are motivated by building trust, solid connections, and finding solutions, consider joining us in Memphis, Tennessee.

Your Role

You will be the single point of onsite contact for our customer to develop and maintain a strong relationship and to address their needs and concerns as quickly as possible. We will count on your exceptional interpersonal and communication skills—and your high degree of initiative and business acumen—to ensure exceptional performance. Reporting directly to the TITLE, your typical shift will be Monday - Friday, 8 am - 5 pm.

Your Responsibilities

• Listen to our client’s needs, liaise between our client and internal stakeholders to maintain clear communication channels, and find solutions for achieving objectives that mutually benefit our customer’s and company’s goals

• Manage a pre-defined KPI dashboard and share it monthly with our client and applicable internal leaders/operations

• Prepare and lead Quarterly Business Reviews (QBRs) and other meetings with operational and customer Key Performance Indicators (KPIs) to review with our client

• Collaborate with quality leaders to drive QSHE (Quality, Safety, Health, and Environment) and ensure compliance with customer, company, and regulatory quality requirements

• Travel occasionally to meet and align with customer needs

• When not working directly with our client, you will spend considerable time on the warehouse floor communicating with site associates, leaders, and key customer contacts

• Other responsibilities as needed and assigned to ensure account management success

Your Skills and Experiences

• 5+ years of experience in a distribution or warehousing environment; 3PL/contract logistics is a plus

• 5+ years of experience managing a customer relationship as the business representative with whom the client primarily interacts

• Knowledge of various production systems or methodologies such as ISO, Lean, Six Sigma, etc.

• Advanced computer skills, including proficiency with MS Office Suite (advanced Excel)

• A degree in International Business, Transportation, Logistics, or a related field is a plus

• Experience in a pharmaceutical distribution center is preferred

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.