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Robert Half International Account Manager in MEMPHIS, Tennessee

Description

Transportation/Logistics firm is looking for an on-site Account Coordinator to fill an open position at a flourishing company in their International Freight/Domestic Transportation department. The ideal candidate would be a highly-skilled self-starter that enjoys multi-tasking. This opportunity would be most compatible with individuals that are highly-motivated and ambitious. The Transportation, Customer Service Account Coordinator role for the International Freight/Domestic Transportation Division supports the Company’s business function responsible for the day to day tracking and tracing of ocean containers, domestic vans and flatbeds for customer orders. This group provides a more contractual, negotiation approach with freight carriers, and will act as a facilitator for carrier problem resolution in regards to claims or other business issues. If you're looking for long-term temporary employment in the Memphis, TN area, this position might be a good fit for you.

Key responsibilities:

  1. Trace export bookings and import shipments, containers, seal records etc., through ocean carrier and railroad portals

  2. Schedule delivery appointments per customer’s requirements

  3. Communicate with carriers and customers, both internal and external

  4. Manage and document customer and carrier assessorial costs

  5. Ensure and track performance of carriers

  6. Communicate effectively with carriers, customers, and co-workers

  7. Communicate problems, solutions, and concerns to customers quickly and professionally

  8. Decision-making is a required examination of the facts, established procedure, or proven process must preclude decision-making (detailed knowledge of or training in those areas significantly aids decision-making)

  9. Monitor motor carrier web portals for load status while in transit

  10. Communication is factual, polite, and professional in nature; need to speak with great specificity and knowledgeable detail about areas of responsibility; not required to speak at length about other topics. Little collaboration is necessary to complete work; expertise comes from training, knowledge, and experience

  11. Meticulous and clear record keeping of pertinent transportation events and milestones

  12. Monitor and update customer web portals for load tenders and reporting

  13. Timely and accurately maintain customer specific reporting

  14. Must be able to problem solve while able to manage multiple projects simultaneously

  15. Answer, screen and forward calls

  16. Assist with transportation invoicing to include working with various service providers to obtain and scan documents into company software

    Requirements

    Microsoft Excel, Account Management, Freight Carriers, Dispatching

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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