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Kedrion Biopharma, Inc. Site IT Infrastructure Senior Manager in Melville, New York

Kedrion Biopharma is a biopharmaceutical company specializing in the development, production and distribution of plasma-derived products. Kedrion has been producing plasma products for over 40 years and has a market presence in about 100 countries. Our employees are committed to the highest standards and therapies for the patients and clinicians in hematology, immunology, neurology, and transfusion medicine.

Manage and responsible for day-to-day administration, evolution and support of all Kedrion Biopharma Inc. IT Infrastructure systems, in accordance with Global IT Governance guidelines and procedures.

Main Responsibilities:

  • Administrate infrastructure, including servers, databases, network, software and telco systems

  • Create and manage virtual environments and servers (Replications & Failover)

  • Configure and administer Windows servers.

  • Directly manages & supervises local IT help-desk team to support Hillsborough, NJ, Fort Lee, NJ, Durham, NC, all field/remote employees and Latam region, in cooperation with Global IT Infrastructure team. Responsible for overall management to achieve end user satisfaction. Must interpret policies, purposes, and goals of the organization for subordinates.

  • Coordinates and executes all IT infrastructure-based activities and projects following directions received from Kedrion Corporate Global IT, and according to the computer system validation specifications (GAMP)

  • Management of PCs and Servers IT hardware in a lab and Data Center environments.

  • Support the Building of Automation Systems & Process control Systems (SCADA)

  • Responsible for performing job database backups on a daily basis or as advised

  • Manage the processing of incoming tickets to the Help Desk via telephone, trouble ticketing, e-mail, and walk-up to ensure courteous, timely and effective resolution of end user issues.

  • Responsibility for planning, designing, and analyzing the organization’s service desk according to best practices and Global IT, while ensuring high levels of customer service quality and availability.

  • Administrating, maintaining and provisioning resources for global windows domain, core- business production servers and appliances

  • Providing third-level support to Client Services, end users, engineers, and production staff;

  • Researching complex problems and their resolutions;

  • Performing root-cause-analysis of equipment, system and process failures.

  • Create, maintain and improve documents/procedures related to IT procedures and help to put them in place.

  • Lead the planning and implementation of assigned IT projects

  • Function as the IT infrastructure point of contact in company for local business needs and issues

  • Ensure that all projects are delivered on-time, within scope and within budget

  • Manage KBI IT Infrastructure team

  • Support Global IT in the implementation of all necessary IT Security measures.

  • Cooperates in managing KBI IT budget


  • Master degree in computer science, management information systems, and computer information systems (preferred but not required)

  • 5 years successful experience in configuring and administering Microsoft Server Operating Systems & Hyper-V virtual environments

  • 3 years successful experience in Networking

Kedrion Biopharma offers a number of benefits to qualifying employees, including:

- Medical, vision and dental insurance

- Life and AD&D insurance

- Paid holidays

- PTO accrual

- and much more!

Please let us know if you would like further details regarding the benefits that we offer to our qualifying employees, and we would be glad to provide you with our full benefits guide, as well as answering any questions you may have!

Please be advised that our organization participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-verify, please contact the Dept. of Homeland Security.

Please note that salary ranges are calculated based off levels of: relevant experience, education and certifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.