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Kedrion Biopharma is a biopharmaceutical company specializing in the development, production and distribution of plasma-derived products. Kedrion has been producing plasma products for over 40 years and has a market presence in about 100 countries. Our employees are committed to the highest standards and therapies for the patients and clinicians in hematology, immunology, neurology, and transfusion medicine.

The role of IT Help Desk / System Administrator to provide onsite IT support to end-users working at the Melville facility and remote support to sites located in Fort Lee and Hillsborough NJ.

Main Responsibilities:

• Support day-to-day helpdesk operations for end-users by managing and resolving Helpdesk tickets via ServiceDesk/Service Now in a timely manner

• Provide technical support to end-users onsite or via phone or email.

• Ensures corporate infrastructure and security standards are applied and maintained in the facility(ies) assigned to the role

• Maintain and support computer hardware for end-users of the Company. Roll out new computers using deployment tools for corporate images and configure new users in Active Directory.

• Provides initial installation of electronic equipment and software necessary to perform work activities, in accordance with company procedures and standards.

• Track physical inventory and maintain laptops / servers / networking infrastructure including APs as per Site and Global IT procedures

• Support, maintain operating systems, including both hardware and software level troubleshooting. Must create/manage user accounts in Active Directory and 0365 tenant.

• Manage and support VMware Cluster, Hosts and related components

• Support LANs, WANs, Internet, and all site related infrastructure systems.

• Perform daily system monitoring including maintaining Backup Logs, verifying the integrity and availability of all hardware, server resources, systems, and key processes

• Ensures the resolution of hardware and software problems of the IT systems, in compliance with company deadlines and procedures.

• Perform troubleshooting, technical support, and maintenance of third-party commercial client-server applications; Microsoft 365 operating systems; VOIP office phones; and all other related information and office automation systems

• Install and configure HP Switches with appropriate vlan assignment

• Documentation of all IT configurations and systems in document management system

• Strong capabilities to analyze and troubleshoot network, email, software, and system logs and events.

• Keeps current with system information, changes, and updates; researches and evaluates new technologies; and recommends network and server hardware and software.

• Maintain and Administer Servers, UPS, PDUs, switches, Desktop/ Laptops, printers, routers, phones, Back-ups, Anti-Virus, Microsoft-Imaging, Cisco Video Conference systems, personal digital assistants, firewalls, smartphones, software deployment, security updates and patches.

• Travel to local sites based on necessity

Job Requirements:

• Bachelor’s degree in computer science, Information Systems or related discipline or equivalent education and experience.

• Three (3) plus years of hands-on experience in Helpdesk (L1, L2 & L3)

• Networking (Switching & VLAN Assignments) – (L2)

• Experience within the biotech or pharmaceutical industry and working knowledge of Good Manufacturing processes (GMP) and Computer Systems Validation (CSV) (preferred)

• Self-motivated with the ability to work autonomously in a fast-paced environment.

• Windows servers management and administration

• Effective organizational and prioritization skills. Strong written and verbal communications and the ability to interact with both technical and non-technical stakeholders and users.

• Must have strong problem-solving and communication skills and work through technical challenges with employees

• Ability to conduct and direct research into IT issues as required.

• Ability to present ideas in business-friendly and user-friendly language.

• Highly self-motivated and directed. Keen attention to detail.

• Proven analytical, evaluative, and problem-solving abilities.

• Extensive experience working in a team-oriented, collaborative environment.

• Time Management: the ability to organize and manage multiple priorities.

Kedrion Biopharma offers a number of benefits to qualifying employees, including:

- Medical, vision and dental insurance

- Life and AD&D insurance

- Paid holidays

- PTO accrual

- and much more!

Please let us know if you would like further details regarding the benefits that we offer to our qualifying employees, and we would be glad to provide you with our full benefits guide, as well as answering any questions you may have!

Please be advised that our organization participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-verify, please contact the Dept. of Homeland Security.

Please note that salary ranges are calculated based off levels of: relevant experience, education and certifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.