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Capital One Commercial Loan Operations, Senior Process Manager Review Associate - Melville, NY in Melville, New York

1307 Walt Whitman (22600), United States of America, Melville, New York

Commercial Loan Operations, Senior Process Manager Review Associate - Melville, NY

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from our Capital One hub in Melville, NY.

Capital One Commercial Operations is looking for candidates to support the growing Commercial Loan Operations Review Team (CLOR). The CLOR Team’s primary responsibility is to measure how Commercial Loan Operations Associates comply with internal operational procedures and controls, policies, and regulations. Additionally, CLOR is responsible for establishing and maintaining the organizational quality strategy, related quality/improvement activities, and routine metrics reporting. Associates are regularly engaged in process improvement efforts, change management, and cross-training.

For this role, important skills include: the ability to learn quickly and to adapt to change; strong communication - to convey complex concepts and issues; the ability to work collaboratively with stakeholders at various levels; and ability to gain product knowledge.

The Commercial Loan Operations Review Process Manager will be responsible for the following (including but not limited to):

  • Perform Quality Assurance functions for commercial lending operations

  • Improve consistency and quality of customer interactions across all channels

  • Elevate business execution – identify inefficient or ineffective policies, processes, and system deficiencies and escalate to appropriate process owner

  • Inform stakeholders of identified improvement opportunities & provide recommendations as appropriate

  • Identify gaps and fulfill departmental training and professional development needs

  • Develop, implement, and manage departmental scorecards and conduct departmental evaluations

  • Report evaluation results through various channels to key stakeholders

  • Identify business trends to drive and influence strategy

  • Continuously improve the overall internal and external customer experience

  • Communicate process changes, solving for root cause, and escalating to leadership as required

Work at Home Technology Requirements:

  • A secure home office environment that is free from background noise and distractions

  • A reliable private internet connection that is not supplied by using cellular data (hot spot)

  • Cable or fiber connections are preferred

  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be foundhere (https://www.speedtest.net/) . To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.

  • Sustained ability to maintain latency less than 250 ms in voice calls is required

  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

  • A private network is password protected where you have ownership or line of sight to every device on the network

  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate

  • Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of the hub location based in Melville, NY.

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

  • At least 3 years of experience with process improvement or project management

Preferred Qualifications:

  • Bachelor's Degree or Military Experience

  • Experience with Commercial Lending

  • At least 1 year of experience with Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position