Experience Inc. Jobs

Description

The Region Services team is looking for System Operations Manager with a passion for automation.

The AWS Region Services team builds and provides operational support for internal tools used by developers across AWS. Our Corporate Systems Development Managers work in a fast-paced environment across many disciplines, collaborating with other AWS teams to deliver cutting-edge services for our customers.

You will be passionate about both development and operations, and have a strong desire to learn about Amazon's development lifecycle. This is a true DevOps role; you will be both allowed and expected to follow problems all the way to the end and work on implementing real solutions, not just quick fixes. You will want to dive deep and understand how these large systems work.

If you like to focus on customer experience, think, and act globally and want to contribute to the operational excellence of Amazon.com data centers, we’d like to meet you!

Key job responsibilities

· Develop and deploy operational tools to automate processes and reduce operational overhead

· Hire, develop, and mentor team members.

· Work with other engineers to build and manage massively scaled services

· Work with other engineers to diagnose and resolve customer issues

· Track the health of our services, identify and fix problems on complex systems with massive scale

· Collaborate with some of the leading minds in distributed systems

The candidate should be familiar with Linux, including the following:

· Various distros and their corresponding package management tools

· Permissions and permissions management

· System logging and auditing

· Log parsing using grep, awk, sed, cut, tr, etc

· Remote access via ssh

· Knowledge of procfs & sysfs

· Linux tools (ip, ifconfig, netstat, tcpdump, strace, netcat, ping, telnet, etc)

· System Monitoring Tools (top, *stat tools, etc)

· DNS and tools (bind, host, dig, nslookup, etc)

· Runlevel management tools (systemd, rc.d, inittab, chkconfig, etc)

The candidate should also be familiar with generic development tools and best practices:

· Git (or other CM tools)

· Agile development

· CI/CD or development pipelines

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

A day in the life

In this role, you will collaborate with Product teams to design solutions that make efficient use of resources and technologies. You will bring a detail-oriented approach and excellent problem-solving abilities, backed by a deep understanding of distributed system design and delivery. Your contributions will leverage cross-functional business and technical skills, assessing and managing risks, measuring and reporting on progress, anticipating and resolving bottlenecks, providing escalation management, making tradeoffs, and balancing business needs with technical constraints. You will drive engineering deliverables through influence rather than authority, manage repair requests in a high-volume environment, and respond to high-severity events. Regular presentations to senior leadership will require you to synthesize problems and solutions into a simple and consumable manner. Additionally, you will be responsible for data collection, analytics, and dashboard creation to help others identify the best paths for business improvement.

About the team

The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Basic Qualifications

• Minimum 5 years as the Systems Engineering/DevOps leader in a management role.

• Experience in building and managing a team of strong technical people.

• Experience with analyzing operational processes and network events to identify and implement systems and tool improvements.

Preferred Qualifications

• 5+ years of prior programming experience with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experience

• Experience with Agile engineering practices (Kanban, continuous delivery, etc.)

• Knowledge of Data Center Facilities Infrastructure (Rack level hardware) with working knowledge of enterprise ticketing system

• Project management, organization and problem solving skills with a drive for results and the ability to handle multiple tasks.

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.