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Kuehne+Nagel Sea Logistics Customer Care Specialist in Melbourne, Australia

If you are looking for a career, not just a job then you are in the right place.

Your Role

We are looking for an experienced and motivated Customer Care Specialist to join our team. This role is key in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions and working closely with the field sales and operations teams to ensure customer satisfaction.

Your Responsibilities

  • Monitoring Customer Shipments to provide proactive updates to customers and to problem solve

  • Assist with the customer onboarding process

  • Commercial ownership of customer accounts and driving continuous improvement initiatives with customers

  • Quotation management

  • Customer data management, maintenance, and integration of customer data into internal systems.

  • Operational relationship management

  • Reporting and performance analysis

Your Skills and Experiences

We look for potential, not only performance. To be successful you will be open about your strengths and development needs and prepared to challenge yourself. We value diversity of thinking, experiences, perspectives and active listening.

Additionally, you will have:

  • Excellent customer service skills, both verbal and written

  • Strong problem solver and being able to think outside the box

  • Strong computer skills and a fast learner as we use our own internal systems.

Good Reasons to Join

We offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours. We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Goals and is supported with both internal and external training opportunities. We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030. #LI-DNI

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.