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ServiceNow, Inc. Commercial Account Mgr in Melbourne, Australia

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

What you get to do in this role:

Achieve sales quotas for allocated accounts & territory on a quarterly and annual basis by:

  • Developing a sales strategy in the allocated territory

  • Opportunity qualification, development of new & renewal opportunities

  • Arranging and conducting product demonstrations, presentations, and executive relationship alignments through accounts

  • Sales process management and opportunity closure

  • Ongoing account management to ensure customer satisfaction and drive additional revenue streams

  • Being the trusted advisor to the customer by understanding their existing and future IT roadmap to drive the ServiceNow solution within the marketplace

To be successful in this role you have:

  • 3+ years experience in an Inside Sales (or equivalent) role within the IT industry

  • 3+ years experience in developing opportunities from existing clients

  • Demonstrable track record of achieving sales targets

  • Capable to align technical, support and services resources for given accounts to ensure success on an ongoing basis

  • Capable of leading virtual teams

  • Executive level relationship management

  • Commercially astute

  • Ability to understand the "bigger picture" and the business drivers around IT


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 (tel:(408)%20501-8550) , or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.