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Responsibilities

• Primarily responsible monitoring key portal customers invoice uploads, status, and troubleshooting

• Monitor and support of invoice delivery issues such as on portals or Bill Trust site

• Resolution of line by line customer account details on portal, or spreadsheet for cleanup

• Understand end to end of the key assigned accounts and support all doc type resolution

• Demonstrates ability to determine solutions for past dues, chargebacks, and unapplied cash

• Reduce the collector workload to focus on proactive billing and billing error resolution

• Supports the stabilization of a process for billing including looking for ways to improve or automate billing

• Maintains lower past dues and invoice errors for portal accounts

• Builds capacity for additional support to provide for other activities such as credits and debits and chargeback resolution

Requirements

• Education / Experience:

• Very good knowledge of English

• Degree in Finance or Economics will be an advantage

• IT skills: MS Excel (advanced level),

• SAP knowledge will be an advantage

• Attention to detail and great organization skills

• Excellent interpersonal skills, team spirit

Knowledge / Skills / Abilities:

• Excellent people skills

• Strong collaborator across various functional organizations to achieve a common goal

• Proficient in accounting systems (preferably SAP and vendor portal technology)

Values and Behaviors aligned with Purpose

• Courage & Innovation

• Agility & Performance

• Inclusivity & Collaboration

• Integrity & Accountability

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.