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Program Coordinator III

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Program Coordinator III

Salary

$44,588.00 - $78,028.00 Annually

Location

Mecklenburg County, NC

Job Type

Permanent Full-Time

Job Number

24-11819

Department

Dept of Transportation

Division

Division of Motor Vehicles

Opening Date

09/25/2024

Closing Date

10/1/2024 11:59 PM Eastern

Job Class Title

Program Coordinator III

Position Number

65037941

Section

DMV/ License and Theft Bureau/ Dealer Unit

Work Location

Mecklenburg

Salary Grade

NC 12

• Description

• Benefits

• Questions

Description of Work

Salary Grade NC12 Salary Range: $44,588 - $78,028

This is a repost. Previous applicants must reapply to be considered

Internal Posting-Only Temporary or Permanent NC State Government Employees or layoff candidates with the state of North Carolina eligible for RIF priority reemployment consideration as described by GS 126 May Apply

This position with NCDOT offers full State (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitive salaries and many career development opportunities.

This primary purpose of this position is to perform and review background checks on newly and priorly licensed dealer and salesmen applicants, to include child support compliance, review all applications and renewal packets for potential fraud, present at DMV Licensing Board meetings and assist at the window when needed. This position is responsible for providing quality customer service and accurate information to customers in-person, by telephone and/or through electronic means. Additionally, this position is responsible for responding to questions and complaints by researching and providing a resolution to the situation. This position is responsible for citing statutory requirements and providing interpretations of the North Carolina laws, codes and agency policies that govern dealer licensing. This position shall assign the plate inventory for the Unit and complete the daily deposit.

Additionally, this position shall process dealer and salesman applications and renewal packets, scan processed work and checks for bank deposits, process online dealer reports through NCX, manage (build, modify and collect administrative hearing fees) the civil penalty process for dealers and salesmen, permit transportation network company operators, complete and maintain backlog reports, assist in investigations for inspectors, order new dealer kits and plates for the branch, and respond to inquiries from internal and external customers regarding dealer, salesmen licenses and the permitting of transportation network companies. The employee will answer complex questions from citizens, dealers and salesmen, transportation network company operators, other state agencies, law enforcement officers and divisional and Bureau employees through electronic means, telephone, and in-person.

This position will open and sort all incoming mail, stuff renewal packages (monthly), and stuff dealer and salesman licenses daily. This position will be responsible for completing the daily deposit and rectifying any issues, if present, and maintaining all files. The position should possess a working knowledge of all systems, laws, administrative codes, and agency policies and procedures pertaining to the licensing and permitting of motor vehicle dealers, salesmen, and transportation network companies. This position must proofread documents sent to the Unit by Bureau personnel requesting different actions that must be completed regarding the licensing and permitting of dealers, salesman and transportation network companies.

The program area for this position includes one or more of the following: Experience reviewing DCI background checks, experience citing statutory requirements and providing interpretations of the North Carolina laws, codes and agency policies that govern dealer licensing, and/or working knowledge of dealer, salesmen licenses and the permitting of motor vehicle dealers, salesman and transportation network companies.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Working knowledge of standard office equipment including, but not limited to, computers, printers, telephones, fax machines, scanners, teller scan bank systems, calculators, and copiers.

• Working knowledge of Microsoft Office Applications and specific internet sites that relate to the licensing of motor vehicle dealers, salesmen and the permitting of transportation network companies.

• Basic knowledge of accounting practices specific to money management.

• Knowledge of North Carolina General Statutes, Administrative Code, North Carolina Dealer and Manufacture Rules and Regulations Manual, Departmental, Divisional and License and Theft Bureau Policy and Procedure Manuals.

• Experience interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele.

• Knowledge of the statutory authority, areas of enforcement and regulation by the License and Theft Bureau regarding dealers, salesman and transportation network companies.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor's degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment, or an equivalent combination of training and experience.

Supplemental and Contact Information

Sharon Ashe 919-615-7231

Keata Jones 919-615-7843

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments:

There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

• Yes

• No

  02

  Do you currently work for the North Carolina State Government in a temporary full-time, temporary part-time, permanent full-time, permanent part-time, probationary, trainee, or time-limited position or are you a layoff candidate with the NC State Government eligible for RIF priority reemployment consideration as described by General Statute (GS) 126 (State Personnel Act)?

• Yes

• No

  03

  Are you aware that this position is located at the DMV in Mecklenburg County?

• Yes

• No

  04

  Which of the following best describes your level of working knowledge of standard office equipment including, but not limited to, computers, printers, telephones, fax machines, scanners, teller scan bank systems, calculators, and copiers?

• None

• Basic

• Intermediate

• Thorough

  05

  Explain how you have working knowledge of standard office equipment including, but not limited to, computers, printers, telephones, fax machines, scanners, teller scan bank systems, calculators, and copiers.

  06

  Which of the following best describes your level of working knowledge of Microsoft Office Applications and specific internet sites that relate to the licensing of motor vehicle dealers, salesmen and the permitting of transportation network companies?

• None

• Basic

• Intermediate

• Thorough

  07

  Explain how you have working knowledge of Microsoft Office Applications and specific internet sites that relate to the licensing of motor vehicle dealers, salesmen and the permitting of transportation network companies.

  08

  Which of the following best describes your level of knowledge of accounting practices specific to money management?

• None

• Basic

• Intermediate

• Thorough

  09

  Explain how you have knowledge of accounting practices specific to money management.

  10

  Which of the following best describes your level of knowledge of North Carolina General Statutes, Administrative Code, North Carolina Dealer and Manufacture Rules and Regulations Manual, Departmental, Divisional and License and Theft Bureau Policy and Procedure Manuals?

• None

• Basic

• Intermediate

• Thorough

  11

  Explain how you have knowledge of North Carolina General Statutes, Administrative Code, North Carolina Dealer and Manufacture Rules and Regulations Manual, Departmental, Divisional and License and Theft Bureau Policy and Procedure Manuals.

  12

  Which of the following best describes your level of experience interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  13

  Explain how you have experience interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele.

  14

  Explain how you have experience interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele.

  15

  Which of the following best describes your level of knowledge of the statutory authority, areas of enforcement and regulation by the License and Theft Bureau regarding dealers, salesman and transportation network companies?

• None

• Basic

• Intermediate

• Thorough

  16

  Explain how you have knowledge of the statutory authority, areas of enforcement and regulation by the License and Theft Bureau regarding dealers, salesman and transportation network companies.

  Required Question

Agency

State of North Carolina

Address

NOTE: Apply to the department listed on postingAn Equal Opportunity Employer, North Carolina, State Government

Website

http://www.oshr.nc.gov/jobs/index.html

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